SENIOR DIRECTOR, WORKFORCE MANAGEMENT

Enterprise Leadership & Strategy:

• Define and own the global WFM vision, strategy, and multi-year roadmap
• Partner with executive leadership to align WFM strategy with business growth, client acquisition, and margin targets
• Lead enterprise-wide transformation initiatives, including automation, digitization, and advanced analytics adoption

Global Operating Model & Governance:

• Establish and enforce a globally standardized WFM operating model across all regions and accounts
• Optimize centralized vs. site-based WFM structures to balance efficiency and client responsiveness
• Implement best-in-class planning methodologies across forecasting, scheduling, and real-time execution

Executive Stakeholder & Client Partnership:

• Influence client strategies by integrating WFM into commercial discussions, RFPs, and solution design
• Provide data-driven insights and recommendations that shape operational and financial decisions
• Strengthen WFM’s position as a trusted advisor to Operations, rather than a reactive support function