Preparing executive-level reports on WFM performance for senior leadership.
Analysing large datasets to identify patterns and communicate insights to stakeholders.
Creating and reviewing shift offerings to support business growth and improve flexible working.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK.
Own workforce scheduling for a 24/7, 365 multi-channel customer support operation.
Develop and maintain optimized agent schedules that align with forecasts, staffing plans, and service level targets.
Design shift structures, break and lunch placements, and staffing patterns to ensure adequate coverage during peak demand periods.
Aura is on a mission to create a safer internet. They are a team of over 400 people worldwide and is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.
Define and execute a workforce transformation strategy for an AI-enabled future.
Build workforce planning models to anticipate AI's impact on team structures.
Redesign roles as AI automates workflows, collaborating with Product and Engineering.
Smartsheet is a leading enterprise platform for dynamic work, empowering organizations to plan, execute, and report on work at scale. Backed by multiple private equity firms, Smartsheet operates with the rigor, discipline, and growth orientation of a world-class PE-backed SaaS company.
Own the framework for converting forecasted demand and production volume into required labor hours.
Calculate and publish defensible weekly hours targets by department and site.
Lead deep analysis of Planned vs. Actual hours performance, distinguishing model gaps from execution gaps.
Hims & Hers is a health and wellness platform committed to helping people feel great through better health by putting the customers first. They are redefining healthcare with personalized care from diagnosis to treatment with a talent-first flexible/remote work approach.
Design and own the annual planning process: timeline, stakeholder alignment, trade-off structuring, resource mapping, goal-setting frameworks, and initiative sequencing.
Lead monthly KPI and performance reviews; elevate the quality, clarity, and decisiveness of all leadership forums.
Build, develop, and direct a small team of Program Managers who lead and drive projects within Client Operations and across the Wrapbook organization.
Wrapbook provides a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place, making production payroll and accounting easier, faster, and more secure. The growing team of 250+ people across the USA and Canada includes entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more.
Strategic Leadership: Ensure the Care Delivery team has detailed execution plans that support company goals.
Team Leadership: Tailor the organizational and team design for Care Delivery to deliver Company and Operations team goals.
Capacity Planning: Oversee detailed demand forecasting and clinical supply model to align demand and supply in capacity model.
Wheel is evolving the traditional care ecosystem by equipping companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Design and configure Genesys Cloud Workforce Management capabilities.
Participate in Genesys Cloud WFM implementations and rollouts.
Support operational teams through training and knowledge transfer.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises, maintaining a values-driven organization with a culture of relentless performance. They operate in over 25 countries and retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25%.
Own end-to-end recruitment for all Wand roles globally.
Build and run a structured feedback process that helps people grow.
Ensure the offshore team feels as connected to Wand's culture and direction as anyone on the US team.
Wand makes gaming magical by building tools that help players have more fun in their favorite games through game customization and guidance. It is a platform working across thousands of PC games and is looking for people to join them in building the future of game assistance.
Partner with executive leaders to shape digital strategies anchored on ServiceNow’s AI-powered platform.
Establish ServiceNow as the trusted platform for operational efficiency and intelligent automation.
Drive transformation of customer service operations to improve case resolution speed and experience.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Owns, designs, and drives all global compensation planning cycles end-to-end.
Partner with Talent Management, HRBPs, and business leaders to integrate performance management and promotion processes.
Lead benchmarking, compensation structure, and job structure/leveling activities.
IRhythm is a digital healthcare company creating solutions to detect, predict, and prevent disease. They combine wearable biosensors and cloud-based data analytics, distilling data into clinically actionable information, and are focused on improving patient care.
Building, managing, and scaling the new Audience Planning capability at ServiceNow.
Leading the Global Center of Excellence and directs execution for the Americas.
Defining the "why" and "who" for all GTM programs as the primary strategic partner to leaders across integrated marketing.
ServiceNow, founded in 2004, provides an intelligent cloud-based platform that connects people, systems, and processes. They empower organizations to find smarter, faster, and better ways to work and serve over 8,100 customers, including 85% of the Fortune 500®.
CSC Generation is an AI-native holding company re-engineering omnichannel retail. They acquire iconic brands and transform them with Genesis, their operating platform combining a Data Fabric, Automation Engine, proprietary tools, and shared services to modernize operations.
Define GTM transformation initiatives with executive leadership, focusing on revenue growth.
Build and manage cross-functional workstreams to deliver improvements in pipeline generation.
Align senior stakeholders and communicate progress across executive audiences.
ServiceNow began in San Diego, California in 2004. It stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to empower organizations.
Distill complex operational signals into high-impact narratives for stakeholders.
Analyze long-term business trends and the financial efficiency of SLA safeguarding.
Conduct forensic audits of agent behaviors to ensure hidden capacity drains are eliminated.
Clipboard Health is a fast-growing Series C marketplace that helps professionals turn extra time and ambition into career growth and financial opportunity. We are a leader in the Long Term Care vertical with a global, remote team of 1,000+ people and have been profitable since 2022.
Oversee successful delivery of complex client implementations.
Ensure operational excellence and continuous improvement.
Provide leadership to managers and senior-level professional staff.
Katch is a healthcare technology company specializing in payment integrity and subrogation solutions. They partner with health plans, providers, and stakeholders to identify, recover, and prevent payment errors, aiming to reduce costs and improve operational efficiency. They are building a fast-growing team that thrives in a startup environment and values curious, resourceful problem-solvers who are collaborative and eager to learn.
Build and scale an internal sourcing function from scratch.
Evaluate and implement recruiting technology, including AI-enabled tools.
YipitData is a market research and analytics firm for the disruptive economy. They analyze billions of alternative data points to uncover actionable insights. With offices globally, including in the US and APAC, it has been recognized as a Best Workplace for its people-centric culture.
Lead full-cycle recruiting for complex, high-impact, and leadership roles across the business
Partner closely with hiring managers to define role requirements, align on success profiles, and develop targeted, data-driven hiring strategies
Design and run structured, equitable, and high-signal interview processes that enable strong, consistent hiring decisions
Brightwheel is the largest, fastest-growing, and most loved platform in early education, trusted by millions of educators and families every day. Our team is passionate, talented, and customer-focused, embodying leadership principles in work and culture, operating as a distributed team across every US time zone, as well as select offices in the US and internationally.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. They empower organizations to connect people, systems, and processes with their cloud-based platform and serve over 8,100 customers, including 85% of the Fortune 500®.
Full P&L ownership of scheduling operations and call center functions.
Drive transformative cost reduction across the full operational cost structure.
Design and evolve the Operations organization, deploying AI and automation.
Scan.com is a digital health company making diagnostics accessible, fast, and transparent. Their technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. They've raised over $100m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.
Lead and develop the RevOps team, supporting company growth.
Drive the annual GTM planning process, including target-setting and quota setting.
Partner with GTM leadership to execute high-impact strategic initiatives.
Modern Health is a mental health benefits platform for employers. They offer employees access to resources for their emotional, professional, social, financial, and physical well-being, all within a single platform and are backed by investors like Kleiner Perkins and Y Combinator. Modern Health has a culture centered around high empathy and high accountability.