Own workforce scheduling for a 24/7, 365 multi-channel customer support operation.
Develop and maintain optimized agent schedules that align with forecasts, staffing plans, and service level targets.
Design shift structures, break and lunch placements, and staffing patterns to ensure adequate coverage during peak demand periods.
Aura is on a mission to create a safer internet. They are a team of over 400 people worldwide and is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.
Preparing executive-level reports on WFM performance for senior leadership.
Analysing large datasets to identify patterns and communicate insights to stakeholders.
Creating and reviewing shift offerings to support business growth and improve flexible working.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK.
Troubleshoots and corrects daily disruptions to productivity.
Ensures that the RBS provides a high level of service to the Affiliate operations based on the Statement of Work
Manages the staff operations and administration for the RBS program, including optimizing shift schedules, according to Affiliate needs.
SGS is the world’s leading testing, inspection and certification company. They are recognized as the global benchmark for quality and integrity with 93,000 employees operating a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Own weekly clinician scheduling performance, with a clear mandate to increase available hours across the existing network
Proactively collect, validate, and expand clinician availability by working directly with providers to align schedules with marketplace demand
Identify underutilized or low-earning clinicians and execute targeted outreach to increase activation, engagement, and earning opportunities
Wheel is evolving the traditional care ecosystem by equipping companies with a premier platform to deliver virtual care at scale. They offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Own, optimize, and maintain the Workday Absence & Time Tracking modules
Manage configuration changes, enhancements, and resolve issues
Lead implementation activities from requirements gathering to rollout
They focus on improving AUTO1's capability through the alignment of strategy, structure, people, systems, metrics, and management processes in our AUTO1 Group People Department. AUTO1 Group is Europe’s leading digital automotive platform.
Provide daily support to the CEO, including triaging his inbox and managing his calendar.
Anticipate needs, solve problems proactively, and keep the executive office running smoothly.
Support the executive team with end-to-end travel arrangements for themselves or hosted events.
Resend is building the modern email sending platform for developers. Their fully remote team of 35 humans spans 11 countries and counting, and they are backed by a16z, Y Combinator, Basecase, and other top investors.
Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.
Manage complex provider roster creation, submission, and record reconciliation.
Oversee resolution of moderate-scope issues by prioritizing tasks.
Serve as main contact for roster inquiries, collaborating with internal teams and external payers.
Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Provide team leadership across case management, escalations, and operational support functions.
Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally.
Make informed decisions independently while collaborating with peers and senior leadership.
Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.
Manage and respond promptly to tickets, ensuring transparent, human, and efficient service.
Identify failures, diagnose platform behavior, and forward complex cases to the testing and engineering team, monitoring resolution.
Create and update data/information for our AI to optimize future responses.
Bureau Works, headquartered in Silicon Valley with a global team across various countries, tackles the complexities of managing translations at scale. They enable clients to focus on their core tasks by handling the technical infrastructure, from knowledge management to payment processing.
Administering configuration and maintenance of Workday modules including HCM
Supporting users with troubleshooting, data corrections, and process guidance across modules.
Partnering with HR leadership and HR Operations to ensure system design aligns with policies, compliance, and organizational needs.
Shriners Children’s provides excellence in patient care, embracing multi-disciplinary education, and research with global impact. Named as the 2025 best mid-sized employer by Forbes, we foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking.
Support the Regional Sales team with back-office administration and agent interactions.
Assist with sales pipeline updates and maintain sales scorecards.
Manage and resolve day-to-day operational queries from both Sales and Agents.
Western Union is a global financial services company that provides money transfer and payment services. They have over 8,000 employees serving 200 countries and territories, with a focus on diversity and inclusion.
Ensure service level targets are met; maintain the right headcount, and calculate call capacity
Undertake majority of call forecasting and agent scheduling for the contact center
Monitor Contact Center telephony platforms Implementation, workflows, and manage new technologies
Curana Health is a national leader in value-based care, offering solutions to senior living communities and skilled nursing facilities. Founded in 2021, they serve over 200,000 seniors in 1,500+ communities across 32 states with a team of 1,000+ clinicians and professionals.
Provide day-to-day back-office operational support.
Manage and maintain outreach campaigns across sales engagement and automation platforms.
Prepare Visual Resumes for shortlisted candidates by gathering candidate information.
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets. They aim to assist clients in improving business efficiency and enhancing service delivery by matching them with qualified contractors.
Build and maintain the operational model for Support and Moderation.
Implement and improve the quality system, including tone of voice control.
Manage the team (hiring, onboarding, performance management, development).
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. They solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal.