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About the Role:
- Serve as the primary point for understanding customer sentiment across all channels.
- Own high-severity escalations and turn them into systemic improvements.
- Build the voice and community for Grüns' emerging brands from launch.
Who You Are:
- 3-4+ years in CX, community management, or complaint resolution.
- Hands-on with platforms like Trustpilot, BBB, or Junip.
- Proactive in collaborating with Product, Ops, and Legal teams.
Compensation & Benefits:
- Base salary of $90,000 - $100,000 plus bonus.
- Comprehensive benefits including strong coverage, generous PTO, and free Grüns.
- Fully remote work with biannual off-sites and a high-trust culture.
Grüns
Grüns provides comprehensive nutrition through convenient gummies made from 60 nutrient-dense ingredients. As a fully remote, high-trust company, they emphasize well-being and balance, with a small team that comes together biannually for off-sites.