Client Success Associate

Role Overview:

• Develop a thorough understanding of Duolingo products, services, and support resources.
• Handle a high volume of client and user interactions while maintaining professionalism and accuracy.
• Respond professionally to incoming requests and collaborate with internal teams.

Responsibilities:

• Utilize customer relationship management and internal support systems to track requests.
• Maintain an empathetic, solutions-oriented, and user-first approach in all interactions.
• Identify recurring questions and communicate feedback to appropriate team members.

Qualifications:

• Effective verbal and written communication skills.
• Strong listening, problem-solving, and interpersonal abilities.
• Proficiency with Microsoft Office and ability to manage multiple priorities.