Bilingual Customer Support Representative
Remote regions
USBenefits
4w PTO
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What You’ll Do:
- Handle inbound phone calls, chats, and emails from retailers to assist in lease or loan application processing.
- Own Koalafi operational knowledge to provide sound answers when merchants have questions.
- Conduct back-office processes such as funding and report generation to ensure a high-quality merchant experience.
About You:
- 1-2 years in a fully remote, customer service role with excellent verbal and written communication skills.
- Proficiency in Spanish, both verbal and written, for professional communication.
- Ability to work autonomously in a remote setting and manage high-volume workload.
Benefits:
- Comprehensive medical, dental, and vision coverage with 20 PTO days plus 11 paid holidays.
- 401(k) retirement with company matching and student loan/tuition reimbursement.
- Parental leave (maternal and paternal) and commuter assistance.
Koalafi
Koalafi provides flexible lease-to-own financing solutions for retailers to offer non-prime consumers, helping them make big purchases over time. With over 200 employees, the company fosters a culture of innovation, trust, and ownership, offering inspiring work that accelerates careers.