Senior Customer Support Specialist
Benefits
Unlimited PTO
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Responsibilities:
- Act as the first point of contact for customer inquiries via multiple channels.
- Resolve issues efficiently and escalate when necessary.
- Provide platform training to key stakeholders and end-users.
Requirements:
- 4+ years’ experience in a client-facing support role with SaaS solutions.
- Proficiency in Google Sheets, including experience with formulas.
- Strong written and verbal communication skills.
What You Get:
- They offer a collaborative and challenging work environment.
- Opportunity to be part of a growing company.
- Opportunity to determine your own growth path.
Alt Legal
Alt Legal is a fast-growing SaaS-based legal technology company focused on making trademark professionals’ lives easier. They are a diverse and multi-talented virtual team that thrives in a collaborative, open, positive environment.