Senior Customer Support Specialist

Alt Legal

Remote regions

Europe

Salary range

$69,630–$76,080/yr

Benefits

Unlimited PTO

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Responsibilities:

  • Act as the first point of contact for customer inquiries via multiple channels.
  • Resolve issues efficiently and escalate when necessary.
  • Provide platform training to key stakeholders and end-users.

Requirements:

  • 4+ years’ experience in a client-facing support role with SaaS solutions.
  • Proficiency in Google Sheets, including experience with formulas.
  • Strong written and verbal communication skills.

What You Get:

  • They offer a collaborative and challenging work environment.
  • Opportunity to be part of a growing company.
  • Opportunity to determine your own growth path.

Alt Legal

Alt Legal is a fast-growing SaaS-based legal technology company focused on making trademark professionals’ lives easier. They are a diverse and multi-talented virtual team that thrives in a collaborative, open, positive environment.

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