EMEA Enterprise & Mid-Market Account Manager

Account Ownership:

• Build strong, trusted relationships with key stakeholders across assigned accounts.
• Establish regular touchpoints that keep you connected throughout the year.
• Maintain clear account plans focused on adoption, expansion, and account health.

Renewals & Retention:

• Manage renewals end-to-end, partnering with customers to ensure continued value.
• Start renewal conversations early, leading with value delivered – not contract terms.
• Bring usage data and adoption insights to every renewal conversation.

Expansion & Growth:

• Identify and pursue expansion opportunities through cross-sell, upsell, and new team adoption.
• Partner with Technical Solutions Consultants to demonstrate value for add-on products.
• Help customers evolve their testing strategy as their organizations grow.

Product Knowledge & Value Storytelling:

• Develop a solid understanding of the Cypress platform to align solutions to customer goals.
• Deliver clear, engaging product demonstrations that connect capabilities to real outcomes.
• Translate technical features into business value without relying on jargon.