Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience.
Develop or work with a developer to deliver application break fixes for critical product defects
Maintain and configure Logistics and Warehouse management in SAP.
Conduct research and creates documentation on new functionality.
Provide support to users through troubleshooting issues and proposing process enhancements.
The Toro Company provides world class equipment to help maintain the environment. With 100 years of operation and an average employee tenure of 15 years, they are based in Minnesota and have a global footprint.
Analyze current‑state procurement and inventory processes.
Define future‑state SAP MM designs aligned with best practices.
FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years they have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably.
Partnering with users to troubleshoot, identify bugs, and provide workarounds.
Providing Engineers with details on bugs identified for the resolution of complex issues.
Writing and developing internal resources (knowledge base articles, applications)
ShipHero provides warehouse management software (WMS) to help customers efficiently manage eCommerce logistics. They aim to empower brands, retailers, and 3PLs with their technology.
Oversee daily SAP AMS operations, including incident, problem, change, and release management.
Lead and mentor SAP support teams, including internal staff and outsourced vendors.
Act as the primary liaison between business stakeholders, clients, and technical teams.
Nagarro is a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and we have 17000 plus experts across 39 countries. Our work culture is dynamic and non-hierarchical.
Provide technical solutions to first level global support team by finding genuine solutions for complex service problems.
Communicate efficiently and effectively internally and with customers and partners by asking targeted questions to quickly understand root cause issues.
Take ownership of escalated cases and ensure they are effectively resolved by driving the process until a technical solution is identified.
Bruker is a world's leading analytical instrumentation company, covering a broad spectrum of advanced solutions in all fields of research and development. Bruker employs more than 11,000 employees working on this permanent challenge, at over 90 locations on all continents.