Client Services Representative

Primary Responsibilities:

• Serve as a primary point of contact for clients, responding to inquiries received by phone, email, and client portal.
• Troubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate manager.
• Build and maintain strong client relationships through proactive, professional communication.

Desired Background:

• Excellent written and verbal communication skills with strong email and telephone etiquette.
• Professional, client-focused approach with strong problem-solving skills.
• Proficiency with Microsoft Office, Adobe Acrobat, and familiarity with Teams and Zoom.

Why Work With Us:

• Be part of a team that values expertise, dedication, and professionalism.
• Enjoy a remote work environment with opportunities for growth.
• Contribute to a trusted nationwide partner in legal services.