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Key responsibilities:
- Own client relationships as the primary contact, ensuring a concierge-level experience.
- Build executive presence with C-suite stakeholders, becoming a trusted advisor.
- Proactively solicit feedback, conduct NPS check-ins, and mitigate friction points.
Required qualifications:
- 5-7 years in high-level account management or client services in a digital agency.
- High EQ, exceptional communication, and commercial acumen.
- HubSpot literacy and a bachelor's degree in a relevant field.
Preferred qualifications:
- Experience in a HubSpot partner agency or with HubSpot-centric engagements.
- Familiarity with CRM platforms and customer success tools.
- Background in digital marketing or inbound strategy.
SmartBug Media
SmartBug Media is a respected HubSpot partner agency that specializes in helping clients achieve measurable growth. The company is fully remote, known for deep client relationships, and has a team of specialists who work strategically with clients to deliver outcomes.