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Role Description:
- Build the Account Management function in MENA from scratch, working directly with the executive team.
- Spend 70% of time on self-service customers and 30% on key accounts, moving the base from unmanaged to engaged.
What You'll Do:
- Drive expansion revenue through usage growth, plan upgrades, and multi-location rollouts.
- Defend the base by spotting at-risk behavior early, analyzing cancellations, and documenting root causes.
- Tailor engagement by country and language, and run experiments to improve retention.
What We're Looking For:
- 2+ years in B2B SaaS Account Management or Customer Success with a revenue number.
- Fluent in English and Arabic with knowledge of MENA business landscape.
- Data-driven, comfortable with ambiguity, and ready to build a playbook.
Respond.io
respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email, all in one place. We are trusted by businesses in over 127 countries and operate as a globally distributed team with a diverse and inclusive culture.