Manager, Strategic Accounts

Revenue & Growth:

• Identify cross-sell and upsell opportunities by analyzing account usage and business objectives.
• Manage contract renewals and negotiate terms to maximize account lifetime value.
• Track sales performance metrics and document strategic account plans within Salesforce.

Member Relationship & Strategy:

• Build and maintain strong, long-term relationships with key members and decision-makers.
• Conduct regular business reviews and strategy check-ins to ensure member goals are being met.

Operational Excellence:

• Maintain and optimize business development pipelines in Salesforce and Box for accurate forecasting.
• Drive end-to-end contracting and invoicing processes to minimize delays between verbal agreement and signed membership.
• Lead weekly operational reviews of upcoming external touches to ensure full preparedness.