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What You'll Do:
- Understand your learners by mapping CoLab's diverse customer audiences and using data to identify high-impact education needs.
- Design and build scalable learning experiences including videos, guides, and interactive learning paths for end-users.
- Stand up the education infrastructure by evaluating and implementing an LMS and defining content creation and maintenance processes.
What We're Looking For:
- 3+ years in instructional design, customer education, or enablement at a B2B SaaS company with measurable business outcomes.
- Strong project management and collaboration skills across Customer Success, Product, and Marketing.
- Experience creating customer-facing content that drives adoption and renewals.
You'll Thrive at CoLab If You:
- Are energized by building systems from scratch and bringing clarity to ambiguity.
- See education as a strategic lever for customer and business outcomes and are motivated by measurable impact.
- Love partnering cross-functionally and connecting the dots between Product, Success, and Marketing.
CoLab
CoLab provides the world's first Design Engagement System, helping mechanical engineering teams collaborate, catch mistakes early, and bring products to market faster. The company serves large engineering organizations like Ford and Komatsu and is building a world-class customer education function from the ground up.