Architect how an entire industry learns Loop by building the customer education function from the ground up, including videos, guides, and certifications.
Own north star metrics like time-to-value, activation depth, certification velocity, and ticket deflection, and set strategy while personally writing scripts and recording walkthroughs.
Partner across Product, Customer Success, Sales, and Marketing to ensure education drives product adoption and customer success.
Loop is an agentic restaurant intelligence software that automates workflows for restaurant chains. It is one of the fastest growing restaurant technology companies with offices in San Francisco, New York, Tampa and India, serving thousands of restaurants and built by a world class team from companies like Uber, Google, Amazon, and McKinsey.
Design and develop scalable customer education content for Agiloft products, including training modules, videos, and hands-on labs.
Deliver live customer webinars, workshops, and instructor-led training sessions both virtually and in-person.
Collaborate cross-functionally to identify training gaps and prioritize customer education initiatives.
Agiloft is a trusted global leader in data-first contract lifecycle management (CLM) software. The company is growing and emphasizes a diverse and inclusive workplace with a focus on employee experience.
Manage a portfolio of customer accounts to ensure effective deployment of Lumen solutions.
Drive proactive communications and handle day-to-day requests using HubSpot.
Identify expansion opportunities and collaborate with Sales on strategy.
Lumen Learning is an EdTech company in higher education that provides courseware solutions to improve student success. We support over 400,000 students and 5,000 faculty at more than 500 colleges, and we are a fast-paced, fully dispersed team committed to diversity and inclusion.
Create and maintain best-in-class eLearning, instructor-led, and virtual instructor-led content for Coupa Product training.
Partner with cross-functional SMEs to identify learning needs and define performance objectives.
Develop diverse curricula applying instructional design theories and adult learning principles.
Coupa provides a community-generated AI and total spend management platform for businesses of all sizes. The company serves a global network of over 10 million buyers and suppliers.
Design and develop a range of learning content including eLearning modules, instructor-led training, job aids, video scripts, and assessments.
Take existing briefs, slide decks, and source materials and transform them into dynamic, engaging learning experiences.
Partner with the enablement team to translate content and curriculum strategy into actionable, field-ready learning assets.
dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. They've grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week.
Design and deliver dynamic training programs for transit agencies to enhance product adoption and proficiency.
Lead remote and on-site training sessions during implementation and post-implementation phases.
Develop scalable educational resources including videos, knowledge base articles, and webinars.
Swiftly is a transit data platform that helps cities improve on-time performance and passenger information accuracy. The company serves over 200 transit agencies in 12 countries and fosters a mission-driven, collaborative culture.
Design and deliver scalable training programs for Customer Service Representatives across voice, chat, and email channels.
Partner with leadership to identify skill gaps and align learning solutions with operational and customer experience goals.
Measure training effectiveness using KPIs, learner feedback, and quality assurance data to drive continuous improvement.
Colibri is a pioneer in online professional education, offering web-based courses since 2001. The company serves over 1 million customers annually and employs more than 1,500 mission-aligned professionals, fostering a culture of love, joy, boldness, teamwork, and curiosity.
Collaborate with SMEs and stakeholders to design blended learning programs aligned with business goals.
Apply andragogy and evidence-based design to create engaging, learner-centric experiences for adult professionals.
Leverage generative AI tools, including custom GPTs, to support learning and manage project timelines.
INFUSE is a demand generation company providing solutions to B2B organizations. With a global team across 60+ countries, it has been recognized on Inc. 5000 list and received 60+ industry awards including Inc. Best Workplaces.
Create and deliver educational materials and training programs to improve customer onboarding and product adoption.
Own customer communication strategy to drive engagement and loyalty using data-driven segmentation and messaging.
Scale customer retention, identify upsell opportunities, and advocate for customer needs with internal teams.
Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform that provides grant management software for nonprofits. They serve over 5,500 organizations, have moved over $1 billion through their platform, and have a strong customer satisfaction score.
Provide hands-on technical support to customers across higher education and enterprise, troubleshooting issues like LMS integrations and SSO.
Build scalable training resources, including onboarding guides, webinars, and help articles to drive customer education and adoption.
Collaborate cross-functionally to reduce recurring issues and improve product documentation based on support ticket trends.
Poll Everywhere is a 25-person B2B SaaS company on a mission to make presentations more engaging. We aim to hire great people from diverse backgrounds who take pride in their work.
Lead design strategy and execution across a broad portfolio of product experiences for agencies and SMBs.
Own the evolution and adoption of HighLevel's bespoke design system, raising the bar for craft and quality.
Partner with cross-functional leaders to align design vision with business outcomes and customer needs.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale their businesses. With over 2,000 team members across 10+ countries, it is a global, remote-first organization built for speed and ownership.