Customer Experience Specialist
Benefits
16w maternity
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About The Role:
- Support, reassure, and be in the corner for parents.
- Build trust, one conversation at a time, with families.
- Bring thoughtfulness to every response and the discipline to move with purpose.
What You Will Accomplish:
- Support parents navigating feeding decisions, product questions, subscriptions, and order concerns.
- Recognize the nuances in every interaction and know when to troubleshoot or reassure.
- Look for opportunities to surprise and delight and make someone feel truly seen.
Compensation and Benefits:
- Single salary target per role that is differentiated based on geographic location.
- Flexible Time Off Policy (including Summer Fridays).
- 16 weeks of paid parental leave with the option to take an additional 8 months unpaid.
Bobbie
Bobbie is creating a parenting culture of confidence, not comparison, starting with how we choose to feed our babies. The Bobbie team knows firsthand that there is no one-size-fits-all for feeding, with a team of mom scientists, nutritionists, pediatricians, and lactation consultants.