Manage high call volumes within tight deadlines
De-escalate difficult situations with empathy, care, strong communication skills while maintaining calm and exemplifying Trupanion values
Utilize multiple systems and tools to efficiently support our customers

Skills:

2+ years of experience in a high-volume call center or customer service role is essential
Demonstrated ability to de-escalate difficult situations, handling complaints and sensitive or emotional topics with empathy
Experienced in navigating multiple digital platforms simultaneously

Benefits:

Full medical, dental, and vision benefits at no cost to the employee
Four weeks of paid time off and 9 paid float holidays

-Free medical health insurance for your pet

Trupanion

Trupanion is a leading provider of medical insurance for cats and dogs in North America; their mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, they offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

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