Sales Operations & Coaching Manager

Role Overview:

• We need a seasoned sales leader who balances people management with operational rigor.
• You think like an executive and manage performance cycles.
• You are comfortable with call quality and presenting to leadership.

Key Responsibilities:

• Own the full performance cycle from onboarding to managing out.
• Build and iterate on sales playbooks and track metrics.
• Manage day-to-day operations including CRM, reporting, and process optimization.

Required Qualifications:

• 4+ years of senior BPO sales management experience.
• Strong operational background in reporting, process design, performance tracking.
• Must have worked remotely with US-based companies and have American accent.