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As a Service Advocate, you will: Maintain excellent product knowledge through training. Handle 30-40 inbound requests daily via various channels. Focus on providing solutions to help professionals succeed.
You will also: Meet or exceed targets for productivity and customer satisfaction. Keep up-to-date with Thumbtack policies to process refunds effectively. Collaborate in coaching sessions and team activities.
Successful candidates are: Customer-obsessed and understand great customer experience. Are adaptable and resilient in handling complex interactions. Comfortable navigating multiple systems and online tools.
Thumbtack
Thumbtack helps millions of people confidently care for their homes, offering an app to manage home care and improvement from guidance to hiring professionals.