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Job Overview:
- Genea is scaling its post-sale delivery for physical security and access control.
- The Director owns the end-to-end customer experience, leading support and implementations.
- This role matures a post-sale org, operationalizing delivery with AI and coaching managers.
Duties and Responsibilities:
- Own the delivery P&L and growth target, balancing margin-positive and strategic services.
- Manage onshore and offshore delivery, partner channels, and implement AI workflows.
- Define KPIs, report to executives, and serve as senior escalation for strategic accounts.
Qualifications:
- Requires 10+ years in technical delivery or post-sale operations, with 5+ years leading teams.
- Hands-on background in physical security, SaaS, or access control is required.
- Experience with partner channels, P&L ownership, and AI operationalization is needed.
Genea
Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. Recognized as a Top Workplace from 2021-2025 with a 4.3 Glassdoor rating, the company fosters a mission-driven, collaborative, and transparent culture.