Customer Program Manager
Benefits
5w PTO
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Key Responsibilities:
- Develop and execute tactical project plans for customer issue resolution and quality improvement.
- Lead customer relationships, understand business needs, and align Cotiviti's software/services for outstanding results.
- Partner with Account and Product Management on customer health, NPS, executive reviews, and renewals.
Qualifications:
- Bachelor's degree and 5+ years of relevant experience.
- Operational knowledge of data processing systems, claims, encounter submissions, and risk adjustment.
- Strong skills in SaaS models, Microsoft Office, Freshdesk, SQL, and Jira.
Benefits:
- Competitive medical, dental, vision, disability, and life insurance coverage.
- 401(k) savings plan, paid family leave, 9 paid holidays per year.
- 17-27 days of Paid Time Off (PTO) based on level and tenure.
Cotiviti
Cotiviti is a healthcare technology company that provides data processing and analytics solutions to healthcare payers. They are a mid-sized organization with a collaborative culture focused on driving client success and innovation.