Serve as the primary client contact and trusted advisor, managing relationships and ensuring client success with Cotiviti's PPM/CV products.
Coordinate cross-functional teams to execute client strategic plans, monitor program performance, and identify growth opportunities.
Manage operational implementation of client payment policy decisions and provide training to optimize program performance.
Cotiviti is a healthcare analytics company specializing in payment integrity and cost verification solutions. The company fosters a collaborative culture and values client success, with a focus on innovation and data-driven insights.
Develop and maintain strong relationships with customers to ensure high satisfaction and successful outcomes.
Oversee planning, execution, and delivery of projects within deadlines, budget, and quality standards.
Collaborate cross-functionally to align goals and drive successful implementation of customer solutions.
BioIntelliSense is helping to decode human physiology and pioneer a new standard of proactive monitoring to improve healthcare outcomes and save lives. We’re a remote-first, lean start-up environment and our global BioTeam colleagues are growth-oriented, collaborative and passionate about our mission and the future of BioIntelliSense.
Create and drive execution of detailed projects in collaboration with customer stakeholders.
Own communication with clients to provide recommendations and manage expectations.
Identify needs of technology executives and prepare reports to inform decision-making.
DX, a subsidiary of Atlassian, helps engineering leaders build high-performing teams through data-driven insights on developer productivity. As a fast-growing SaaS company, DX has tripled its annual recurring revenue and recently joined Atlassian to expand its reach and resources.
Drive program management for IT operations at customer sites using Veeva's R&D SaaS solutions.
Act as primary liaison managing communication between managed services, stakeholders, and third parties.
Oversee release management programs including resource planning, tracking, and forecasting for continuous improvement.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history with over $3B in revenue, we foster a culture of inclusion and employee success through our Work Anywhere model.
Provide timely and world-class customer support to users via multiple channels.
Manage incoming support cases by prioritizing based on severity and re-routing as required.
Build strong client relationships by following up with customers in a timely manner.
PointClickCare is a health tech company that helps providers deliver exceptional care through its platform serving over 30,000 provider organizations. Recognized as a top private cloud company and one of Canada's Most Admired Corporate Cultures, they offer flexibility and growth opportunities.
Define and govern project implementation methodology, quality standards, and continuous improvement for delivered projects.
Oversee account projects from managerial perspective and personally manage projects as an individual contributor.
Serve as an escalation point for customers and drive long-term customer satisfaction.
NICE software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an innovation powerhouse in AI, cloud, and digital, consistently recognized as a market leader.
Act as a trusted advisor to health plan clients, driving adoption and value realization of Collective Medical's technology.
Develop strategic account plans and foster collaboration between clients to share best practices and success stories.
Identify performance improvement opportunities and coordinate cross-functional teams to support revenue expansion and churn reduction.
PointClickCare is a health tech company that helps providers deliver exceptional care through a platform with the largest long-term and post-acute care dataset. The company is founder-led and privately held, with over 30,000 provider organizations and a culture recognized as one of Canada's Most Admired Corporate Cultures.
Build and own post-sales programs, including onboarding frameworks, service standards, escalation processes, and customer experience playbooks.
Develop and manage a Voice of Customer strategy by analyzing feedback, satisfaction metrics, and retention signals.
Create scalable customer enablement initiatives, including educational resources and self-service materials.
Our partner company is a fast-growing technology environment seeking a strategic customer-focused leader. They offer a competitive compensation package with equity opportunities and a strong work-life balance culture.
Serve as the main point of contact for TPA (external client) for new group implementations.
Gather and document TPA requirements including points of contact, due dates, account structures, and eligibility files.
Assist with project tasks, maintain project plans, and coordinate day-to-day tasks for implementation team members.
SmithRx is a Health-Tech company disrupting the pharmacy benefit management sector with a next-generation drug acquisition platform. With hundreds of thousands of members since 2016, the company has a mission-driven and collaborative culture.
Support client program operations by providing analytical insights, training, and oversight to ensure seamless management of key processes and data.
Collaborate with program leads and clients to review performance metrics, address issues, and drive continuous improvement.
Analyze and report on key performance metrics and case deadlines, maintaining up-to-date internal and client-facing systems.
Wilson Elser is a national law firm with over 1,400 attorneys across 46 offices nationwide, recognized among the top 100 law firms by The American Lawyer. The firm fosters a culture of collaboration, innovation, client service, and mutual respect, empowering employees to grow their careers and thrive professionally.
Serve as key support contact for providers, resolving inquiries and maintaining positive relationships.
Manage provider listings, procedure additions/deletions, and customer requests following established processes.
Monitor customer activity, identify improvement opportunities, and provide guidance on Marketplace tools.
Tendo is a mission-driven company building software to improve the care journey for patients, clinicians, and caregivers. It is a fast-growing company with a diverse team and hubs in several US cities, fostering a culture of innovation and collaboration.
Owns the operational backbone of Client Success and Technical Account Management, ensuring platforms, reporting, and programs enable exceptional client experiences.
Drives AI innovation and cross-functional projects to improve client engagement and operational efficiency.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company continues to innovate its product offerings and is committed to client success.
Manage the operational execution of customer health and well-being programs, including rewards, challenges, and communications.
Coordinate customer projects, timelines, deliverables, and reporting to ensure successful program delivery.
Analyze data and generate insights to support customer reviews, reporting, and strategic recommendations.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. They serve over 75,000 customers worldwide, including 40% of the Fortune 500, and foster a culture of innovation and human potential.
Manage and grow customer relationships, serving as their primary point of contact and advocate.
Conduct regular business reviews to ensure alignment between customer objectives and Insurity's products.
Monitor customer satisfaction and KPIs to identify issues and opportunities for upselling or cross-selling.
Insurity provides configurable cloud-native insurance software for the property and casualty market. As the largest cloud-based provider in this space, we employ a team that delivers deep industry expertise and exceptional value, fostering a culture of innovation and continuous learning.
Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
Manage end-to-end delivery of customer projects, including scope, time, cost, quality, and risk management.
Act as a single point of contact and trusted advisor for assigned customers, building effective stakeholder relationships.
NICE Ltd. provides software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is an equal opportunity employer fostering an innovative and inclusive culture.
Partner with business stakeholders to gather and refine functional and technical requirements.
Analyze system usage and performance trends to recommend optimizations.
Coordinate user acceptance testing and validate implemented solutions.
Cotiviti is a healthcare analytics and technology company that helps improve healthcare outcomes. It offers a comprehensive benefits package and fosters a remote-first culture with a focus on collaboration and innovation.
Evaluate deal attributes for compliance with organizational programs and policies.
Advise sellers and deal owners on modifications to align contracts with program requirements.
Manage inbound requests and case records to ensure timely resolution.
Beyondsoft is a mid-sized IT and consulting company that combines modern technologies and proven methodologies to tailor solutions for clients. With a global presence spanning four continents, the company fosters a diverse, equitable, and inclusive culture where collaboration, transparency, and accountability are core values.
Drive execution of business and partnership programs across internal and external teams.
Support external partnerships as a day-to-day operational point of contact.
Coordinate cross-functional stakeholders to ensure alignment and accountability.
Modern Health is a mental health benefits platform for employers. It is a hyper-growth, female-founded company with over $170M raised and a fully remote workforce.
Plan, track, and manage cross-functional strategic initiatives to ensure projects meet business objectives and are on time and within budget.
Act as a business partner to lead teams, manage timelines, budgets, risks, and interdependencies, and follow established project management practices.
Monitor project progress, prepare status reports, and coach teams on project management processes, tools, and techniques.
Exact Sciences helps change how the world prevents, detects, and guides treatment for cancer. They offer an inclusive culture, purpose-driven careers, and robust benefits to support employees while they help others.
Lead multiple market ready health care solutions and services launch projects simultaneously.
Mobilize cross-functional efforts to define strategies, develop tools, and execute programs for world class solutions.
Manage launches from early access pilots to commercial availability, maximizing customer time-to-value and company time to revenue.
PointClickCare is a leading health tech company that helps providers deliver exceptional care through its platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.