Source Job

$40,000–$50,000/yr
US

  • Explain Isaac Health’s services and offerings to interested patients.
  • Coordinate cognitive health screening campaigns and take medical history.
  • Schedule and coordinate appointments, assisting patients with technology.

Communication Call Center Telehealth Medicare Insurance

15 jobs similar to Healthcare Contact Center Specialist

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$40,000–$45,000/yr
US

  • Outreach to patients who have expressed an interest in care to explain Isaac Health’s services and offerings.
  • Assist patients with technology and other general questions
  • Collaborate with internal teams to ensure a seamless patient experience from initial contact to ongoing care.

Isaac Health aims to improve brain health by providing accessible specialty care services. Since 2022, they've expanded across the US with support from healthcare investors, focusing on quality and client outcomes.

$52,582–$59,529/hr
US

  • Serves as a primary point of contact for members, caregivers, and providers regarding nurse appointments and care coordination activities.
  • Coordinates and schedules nurse case management activities, including assessments, follow-ups, and interdisciplinary care team meetings.
  • Supports accurate documentation by ensuring required scheduling and encounter-related data is entered into designated systems.

Fallon Health is dedicated to providing equitable, high-quality, coordinated care to its members and is consistently recognized as a top health plan for member experience, service, and clinical quality. With roots dating back to 1977 in Worcester, Massachusetts, they focus on government-sponsored health insurance programs and value diversity and inclusion.

US 4w PTO

  • Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment.
  • Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey.
  • Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns.

Aledade exists to empower independent primary care by creating value-based contracts across a wide variety of health plans. They were founded in 2014 and have become the largest network of independent primary care in the country. They have a collaborative, inclusive, and remote-first culture.

US

  • Conduct a live outreach call to newly enrolled patient in advance of their initiating clinical appointment
  • Manage follow-up outreach to schedule the Initial Care Navigation appointment
  • Escalate any clinical question, symptom, or safety concern immediately to the appropriate clinical contact

Carewell is dedicated to providing trusted caregiving solutions and support for individuals and families. They extend their commitment beyond products to person-centered navigation, care coordination, and advocacy services. They are a category-defining business and one of the fastest-growing companies in the US.

Canada

  • Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
  • Help each new patient navigate the journey into care, from matching with the right therapist.
  • Be the first emotional touchpoint for individuals seeking mental health care.

Sailor Health focuses on revolutionizing mental health care for older adults, addressing a fast-growing and underserved healthcare segment in America. As a remote-first team, they are thoughtful and collaborative, rooted in purpose, although the exact size of their team is not mentioned.

US

  • Engage potential patients over the phone and provide information about our healthcare service.
  • Assist patients in navigating the program app/website and address any technical issues.
  • Record and maintain accurate patient information in our system, including insurance and clinical updates.

Aviary is a healthcare company focused on leveraging technology to improve clinical outcomes. The job posting does not mention company size or discuss company culture.

US

  • Serve as primary contact for patients, families, and providers
  • Schedule and coordinate medical appointments
  • Manage patient documentation and EMR updates

Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy. They aim to dramatically improve healthcare for seniors with a new model designed around patients, families, community staff, providers, and payers.

US

  • Regularly engage with patients and track their adherence to their care plans.
  • Closely monitor your patients' device readings and dig into any out-of-bound values.
  • Maintain meticulous records of patient interactions, and program details.

Medsien is a leading provider of scalable remote care management, enabling healthcare practices to enhance patient engagement, improve outcomes, and optimize operational efficiency. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of those who need it most.

US

  • Serve as the primary point of contact for patients, families, facility partners, and providers.
  • Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications.
  • Maintain accurate, compliant patient documentation within our EMR system.

Pine Park Health is a value-based primary care practice aiming to redesign healthcare for senior living residents. They operate in over 185 communities across Arizona, California, and Nevada, focusing on improving healthcare for seniors by providing regular prevention and screening.

Global

  • Handle inbound calls and professionally market the practice to new inquiries.
  • Register new patients and guide them through the onboarding process.
  • Maintain accurate patient records within Elation EMR and the Hint app.

I am sorry, but the company description is not available in the job posting. The posting focuses on the responsibilities and requirements of the Medical Virtual Assistant role.

US

  • Act as the primary point of contact and care advocate for patients, families, facility partners, and providers.
  • Proactively manage patient care coordination, including appointment scheduling, follow-up care, and interdisciplinary communication.
  • Maintain comprehensive and accurate patient documentation within our Electronic Medical Record system.

Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy. They aim to dramatically improve healthcare for seniors by building a new model of care designed around everyone involved.

US

  • Enjoy making outbound calls and reaching out to patients, members, and customers.
  • Have a passion for helping patients make decisions that will enhance their healthcare experience.
  • Make welcome calls and assist members and patients with benefits and insurance information.

Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. Carenet Health fosters collaboration, creativity and innovation and looks for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

$65,000–$75,000/yr
US Unlimited PTO

  • Manage communications between patients and doctors and associated documentation.
  • Collaborate with Customer Service to troubleshoot patient requests pertaining to physician requirements.
  • Provide clinical feedback in response to patient inquiries involving medication, lab, side effects.

Hone is an online medical clinic transforming healthcare and enhancing longevity. They use scientific advancements to empower individuals to take control of their health. Hone is a remote-first employer with a focus on people and a culture that values collaboration and joy.

US 4w PTO

  • Support proactive care coordination services for patients with complex chronic conditions.
  • Conduct patient outreach, maintain care plans, and support documentation compliance.
  • Coordinate communication between patients, providers, and healthcare partners.

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They are committed to improving patient outcomes and improving quality of life.

US

  • Contact members via phone to schedule clinical assessment visits.
  • Effectively communicate service offerings and answer member questions.
  • Maintain performance accountability around member enrollment and participation.

Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. With a leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.