Global Account Manager

About the role:

• This is a proactive, growth-oriented role focused on driving adoption and customer success.
• The GAM owns the post-sale relationship, uncovering expansion opportunities and becoming a trusted partner to platform leaders.
• You will lead commercial conversations around renewals and upsells, working cross-functionally with solutions engineering, product, and marketing.

What you'll do:

• Own a portfolio of global enterprise accounts with full accountability for NRR and expansion targets.
• Develop and execute account plans that map customer objectives to Upbound's platform capabilities.
• Drive platform adoption and usage by partnering with Solutions Engineering and Customer Success.

Who you are:

• You have 8+ years of experience owning and growing global enterprise accounts.
• You have a background in cloud, infrastructure, platform, or developer tooling.
• You have strong commercial acumen and experience with value-based selling frameworks.