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Role Overview:
- Configure customer campaigns in Drips' proprietary software and keep them running smoothly.
- Build technical and operational skills at a fast-growing company with a system that has no equivalent.
What You'll Do:
- Set up and update projects in internal tools, including outreach schedules, branching logic, and audio file mapping.
- Work through a queue of support requests from internal teams and clients, making changes and fixing issues.
- Use JSON-based configuration files to define campaign behavior and support data prep or bulk updates.
What You'll Need to Succeed:
- Exceptional organization to manage a steady queue of requests and prioritize competing work.
- Comfort with structured data like JSON and spreadsheets, plus strong attention to detail.
- Good problem-solving and communication skills to ask clarifying questions and explain changes plainly.
Drips
Drips helps organizations engage customers through large-scale, automated SMS and phone conversations using a proprietary platform. The company is fast-growing and values accuracy, transparency, and continuous improvement in a collaborative remote environment.