Customer Success Coordinator

Accountabilities:

• Provide high-quality support to prospective and existing clients through SMS communication and scheduled phone consultations.
• Respond promptly and empathetically to client inquiries, ensuring clear communication and a positive customer experience.
• Proactively follow up with clients to understand their progress, address concerns, and support ongoing engagement.

Requirements:

• Strong written and verbal communication skills with the ability to engage clients through both digital channels and phone conversations.
• Customer-focused mindset with a passion for helping people achieve successful outcomes and providing empathetic support.
• Ability to build trust, understand client needs, and deliver personalized guidance in a consultative manner.

Benefits:

• Competitive compensation ranging from $800–$1,300 USD per month.
• Fully remote, part-time position with flexible scheduling.
• Opportunity to build experience in customer success, healthcare technology, and digital client engagement.