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WHO WE ARE:
- We are a mix of athletes, entrepreneurs, engineers, and creatives.
- Our mission is to create an amazing fitness experience and a beautiful human experience.
IN THIS ROLE, YOU WILL:
- Answer and own follow-up on support cases.
- Provide Tier 2 support for customer service and technical inquiries via phone and email.
- Troubleshoot and resolve escalated customer issues efficiently and professionally.
REQUIREMENTS:
- Previous experience in customer service or support roles.
- Strong written and verbal communication skills.
- Comfort handling customer interactions via phone and email.
HOW WE WORK:
- Authentic and Inclusive: We embrace differences and foster belonging.
- Nimble with Purpose: We adapt focus with ease.
- Resilient Teammates: We support each other through challenges.
Hydrow
Hydrow builds connected fitness equipment that combines hardware, software, and immersive content to deliver on-water rowing experiences at home. They are a diverse team of athletes, entrepreneurs, engineers, and creatives who value inclusivity.