Customer Support Specialist

Position Summary:

• Work with the Customer Support Team to ensure a seamless customer experience from ordering to cooking.
• Be the first line for chats, calls, and emails, providing support that adds surprise and delight.
• Provide vital insights to improve products and services.

How you'll spend your time at Tovala:

• Monitor and respond to email inquiries and resolve issues via chat and phone.
• Provide tech support for the oven or app and educate customers on all aspects of service.
• Document trends and share perspectives with business and engineering teams.

Compensation & Benefits:

• Market-based salary with competitive equity package.
• Paid time off starting at 10 days in the first year, comprehensive healthcare, 401k with match.
• Free Tovala Smart Oven, discounted meals, 11 paid holidays, and various perks like learning stipend and casual dress code.