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About the role:
- Lead the final stages of Freshservice implementation and ensure its adoption.
- Define and continuously improve ITSM processes in line with governance frameworks.
- Implement workflows for incident, problem, and change management.
Accountabilities:
- Establish and implement the CMDB process for proper mapping.
- Align Technology and business teams for standardized process adoption.
- Develop governance indicators and monitor process improvement.
Requirements:
- Bachelor's degree in a related field with 3-5 years of IT Governance experience.
- Strong knowledge of ITIL and COBIT frameworks.
- Experience using Freshservice and structuring ITSM processes.
Benefits:
- Health insurance, dental coverage, and Wellhub membership.
- Transportation and meal allowances with corporate learning access.
- Extended maternity/paternity leave and fully remote work.
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