Lead the IT Governance function, owning the operating model across Portfolio Management, Performance & Insights, and Financials & Analytics.
Establish enterprise-wide KPIs and reporting standards to provide leadership with reliable insights into portfolio, financial, and operational performance.
Drive standardization and automation of governance reporting, ensuring data quality and efficiency continuously improve across all domains and functions.
Redcare Pharmacy is Europe's No.1 e-pharmacy, powered by passionate teams and cutting-edge innovation. They strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to their vision 'Until every human has their health'.
Define and document a robust Configuration Management process, including policy, procedures, and CI lifecycle, modeled in Visio or comparable tools.
Design and build ServiceNow workflows in Flow Designer to support CI lifecycle, approvals, and data quality integrations.
Work directly with service owners to understand configuration data usage, shape the data model, and own CI data quality standards and automation.
Empower AI is AI for government, providing federal agency leaders with tools to elevate workforce potential and achieve meaningful transformation. Headquartered in Reston, Va., the company leverages three decades of experience in Health, Defense, and Civilian missions, and is recognized as a 2024 Military Friendly Employer.
Support development and maintenance of the program ITSM Plan and Service Management System.
Map and analyze ITSM processes to identify gaps, duplication, bottlenecks, and automation opportunities.
Facilitate process reviews and support continual improvement across ENLIST tasks.
DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer providing equal employment opportunity in accordance with applicable laws. They are a company of a size not specified, focusing on service-management process design and support for government programs.
Lead integrated service coordination across service desk, application teams, cybersecurity, and clinical governance.
Maintain service management plans, catalogs, runbooks, escalation paths, and decision logs.
Coordinate incident, problem, change, and improvement processes in ServiceNow workflows.
NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government, solving complex problems with innovative and agile solutions. The company has been recognized as a Top Work Place by The Washington Post and fosters a dynamic, collaborative, and customer-focused culture.
Establish and lead the Service Management Office, defining governance frameworks, standards, and performance mechanisms for Client IT Operations.
Drive major incident, problem/RCA, change, and release governance, ensuring disciplined execution and executive-quality communications across global teams.
Partner with technical leaders to convert recurring incidents and control gaps into prioritized improvement initiatives with measurable operational reporting.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, providing a financial edge in a competitive market. The company is growing rapidly and investing in its people, fostering a culture of innovation and modernization in healthcare technology.
Lead day-to-day operations of the Service Management organization to ensure efficient service delivery and adherence to SLAs.
Provide governance and oversight of the Managed Service Provider (MSP) including performance monitoring and compliance.
Drive service desk transformation initiatives such as automation and AI-driven solutions to improve efficiency.
A.C.Coy is an information technology services company that provides staffing and managed solutions. The organization focuses on operational excellence and client service delivery.
Lead service integration across multiple IT providers and vendors.
Develop the Integrated Service Management Plan, RACI, and interface agreements.
Establish clear case ownership, escalations, and handoffs.
Rackner provides technology and services supporting federal missions, including cloud, DevSecOps, AI/ML, software engineering, and mission operations. The company values collaboration, professional growth, and practical solutions to complex challenges.
Lead business process analysis and automation for a federal customer's IT risk management and administration office.
Design and improve IT-supported processes using Microsoft Power Platform, SharePoint, and ServiceNow.
Deliver dashboards, status reporting, and records management to keep risk, audit, and policy work on schedule.
Valiant Solutions delivers cybersecurity and IT services to federal civilian, defense, and national security customers nationwide. Named a Washington Business Journal Best Places to Work winner every year since 2014, Valiant fosters an employee-centric culture with strong benefits and career growth.
Lead the design and implementation of complex ServiceNow ITSM solutions, ensuring alignment with ITIL best practices.
Provide technical leadership and mentorship to junior developers, establishing coding standards and platform best practices.
Architect integrations with enterprise systems, automate workflows using Flow Designer, and optimize ITSM processes for efficiency.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. We use technology to ensure fair and efficient application reviews, and we value work-life balance and professional growth.
Lead enterprise workplace technology programs, including SaaS license lifecycle management and cost optimization.
Coordinate large-scale migrations of collaboration platforms and shape internal license management product roadmaps.
Implement governance, security, and compliance practices, including LGPD, with cross-functional teams and AI-driven process improvements.
The hiring company is a technology organization focused on enterprise workplace tools, SaaS governance, and secure collaboration platforms. It operates with a collaborative, remote-first culture and values innovation, employee well-being, and process optimization.
Support the transition and onboarding of new services and ensure operational readiness for BAU delivery.
Act as the primary customer contact and trusted advisor, managing escalations, governance, and service reviews.
Oversee financial management, including invoicing, budgeting, and forecasting, and drive business development within existing accounts.
Version 1 is a technology and transformation partner trusted by global brands, working closely with Microsoft, AWS, and Oracle. With over 3,300 employees and 30 years in business, it fosters a values-driven culture and is a certified Great Place to Work in the UK and Ireland.
Configure and maintain ServiceNow ITSM capabilities supporting incident management, service requests, and daily service operations.
Maintain incident and request routing, assignment rules, and SLA definitions, including pause handling and service-level tracking.
Build and maintain service catalog items, provisioning workflows, and related operational dependency documentation.
Rackner develops and supports technology that helps federal healthcare organizations deliver reliable, effective services. They are a company focused on building dependable IT solutions, with a culture that values technical ownership, thoughtful problem-solving, and collaboration.
Support deployment, configuration, and ongoing development of healthcare software solutions for clients.
Provide on-site and remote technical support, troubleshooting issues and maintaining application performance.
Train clinical and administrative staff, coordinate system integrations, and conduct functional testing.
Jobgether is an AI-powered job matching platform that helps candidates find and apply for roles with hiring companies. It operates digitally with a focus on fair and objective candidate evaluation, data privacy, and transparent recruitment processes.
Manage IT support tickets and lead implementation of IT projects, including design and deployment of new systems.
Monitor SaaS and IT solutions performance and analyze gaps in key processes to improve IT infrastructure.
Support IT infrastructure strategy and assist with hardware procurement for a 100% remote workforce.
Caylent is an AI-first cloud services company that helps organizations modernize technology and move AI into production using AWS and Anthropic's Claude platform. They are a fully remote global company with employees in Canada, the US, and Latin America, fostering a community of technological curiosity.
Maintain and improve ServiceNow workflows supporting reliable federal IT service operations.
Develop and test Flow Designer automations with documented fallback and rollback paths.
Troubleshoot workflow failures, integrations, permissions, and data quality issues.
NetImpact Strategies is a digital transformation consultancy that partners with federal agencies to deliver solutions in cloud, automation, cybersecurity, and data analytics. With a collaborative culture and recognition as a Top Workplace for several years, the company emphasizes innovation and employee well-being.
Serve as the technical authority for CSM, ITSM, and ITOM architectures, ensuring alignment with platform strategy and standards.
Lead design and implementation of scalable, OOTB-compliant solutions with integrations across Azure, Datadog, and Tanium.
Provide technical direction to developers and admins, conduct design/code reviews, and support governance and operational excellence.
SAS is a leader in data and AI, providing software and services that help customers transform data into intelligence. The company is recognized globally for its inclusive, meaningful culture and innovative technologies.
Lead and coordinate the response to major incidents, establishing clear command and communications.
Own the Problem Management process, driving root cause analysis and corrective actions.
Own and improve the IT Change Management process, ensuring governance and compliance.
Baringa is a global consulting firm that partners with leaders to drive change and create value. With over 2,000 people in the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.
Lead the development and execution of information security strategies, governance, and risk management initiatives.
Coordinate incident response, third-party security assessments, and customer security requirements.
Promote security awareness and monitor performance metrics to strengthen organizational resilience.
The company operates in a dynamic technology environment where security and innovation drive business growth. It values proactive leadership, collaboration, and continuous improvement across its teams.