Director Member Services
Benefits
Unlimited PTO
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Lead Departmental Strategy:
- Develop and execute customer service strategy aligned with overall business objectives.
- Focus on enhancing satisfaction, streamlining processes, and driving operational efficiency.
- Drive cross-functional collaboration, partnering with marketing, implementation, and product development.
Build Customer-Centric Culture:
- Champion customer-focused mindset throughout the organization.
- Foster positive, collaborative team culture focused on achieving performance goals.
- Deliver outstanding service.
Develop and Coach Teams:
- Mentor and coach associates to build capabilities.
- Improve performance.
- Create pathways for professional growth.
Personify Health
Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. They serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes.