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Negotiation
Retention & Churn Mitigation:
- Handle inbound cancellation and downgrade requests.
- Engage escalated customers at risk of churn.
- Execute save strategies aligned with policy.
Upsell Support & Post-Onboarding Adoption:
- Support inbound upgrade requests.
- Ensure customers understand plan value and feature differences.
- Conduct follow-up outreach after upgrades.
Product Expertise & Consultative Guidance:
- Provide outcome-oriented guidance.
- Act as a trusted product translator.
- Deliver video-based training sessions.
Squire
Squire is a business management system designed for barbers, shop owners, and their communities. They provide custom-branded tools, resources, and guidance to help barbers attract and retain more customers, efficiently manage their shop operations, and increase their revenue. Founded in 2015, Squire is trusted by more than 30,000 barbers across 5,000+ shops in thousands of cities worldwide.