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Program Governance & Operating System:
- Establish and run the program management operating system.
- Create infrastructure for fast, informed executive decisions.
- Coordinate CEG delivery teams, customer stakeholders, and SI partners.
Executive Communication & Reporting:
- Translate multi-workstream status into executive-ready artifacts.
- Distill progress, risks, and value trends for C-suite.
- Own executive steering committee cadence and content.
Value Realization & Adoption Acceleration:
- Define and track adoption KPIs and business outcomes.
- Drive execution activities (training, change management, enablement) that convert capabilities into measurable impact.
Capability Building:
- Build repeatable playbooks and operating models.
- Scale across the strategic customer portfolio.
ServiceNow
ServiceNow is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.