Serve as the executive point of contact and trusted advisor to the most strategic accounts, partnering directly with C-suite leaders to align transformation objectives to measurable business outcomes.
Establish executive governance structures (steering committees, QBRs, etc.) that ensure accountability, transparency, and alignment at every stage of the customer lifecycle.
Lead through influence—aligning dotted-line and matrixed teams across Delivery, Support, Success, Product, Sales, and Partners to drive unified outcomes.
ServiceNow is a global market leader providing cloud-based solutions that streamline digital workflows. They serve over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes through their intelligent, AI-enhanced platform to improve efficiency.
Drive Post-Sales Success: Own the customer’s post-sales transformation, aligning offerings to goals.
Collaborate Strategically: Partner with Account Executives to create pre- and post-sales strategies.
Mitigate Risks and Drive Value: Proactively identify risks and develop strategies to overcome them.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers. Their cloud-based platform connects people, systems, and processes to empower organizations in finding smarter ways to work.
Lead change management strategies for organizations transitioning to new digital systems and processes
Develop communication plans, training strategies, adoption metrics, and transition roadmaps
Help organizations redesign business processes to align with modern digital workflows
CTP is a privately held small business based in Herndon, VA. They provide program management services for government and private clients and deliver technical assistance programs in over 80 countries around the world.
Provide guidance to engagement management staff to ensure timely, high quality delivery of implementation projects.
Ensure adherence to the Global Services Delivery Framework and operational excellence through attention to detail on project execution.
Resolve delivery challenges quickly and effectively to minimize impact on budget and timelines while maintaining customer satisfaction.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead high-impact programs and drive complex, cross-functional initiatives.
Analyze complex datasets to identify trends and develop clear insights.
Lead discussions with senior stakeholders, building strong cross-functional relationships.
Chime is a financial technology company that aims to make banking services helpful, easy, and free. They empower members to take control of their finances through user-friendly tools. Chime is a team of problem solvers and dreamers with a shared obsession: their members.
Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
ServiceNow's cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. With innovative AI-enhanced technology, they serve over 8,100 customers, including 85% of the Fortune 500®.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Identify friction across the customer journey and translate it into CX programs.
Own project management for deployments of key enterprise customers.
Lead cross-functional CX initiatives from charter to launch to adoption.
Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, they combine scale with expertise to deliver trust and compliance.
Lead strategic initiatives across Customer Success, Sales, Engineering, Product, and Support teams.
Develop OEM partner onboarding and value delivery assets for the customer journey.
Create business review frameworks and executive success summaries.
Prophecy is the leader in AI-native data preparation and analysis, revolutionizing how enterprises turn data chaos into insights. They are a fast-growing company building the next data revolution where AI agents and humans work together to transform data and ship trusted insights.
Lead, coach, and develop Service Delivery Managers across multiple regions.
Manage critical customer escalations, acting as the senior point of accountability for service delivery issues.
Define and enforce delivery standards, quality assurance processes, and SLA governance frameworks.
Nexthink is the leader in digital employee experience management software. They provide IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale, impacting employees anywhere. The company has over 1,200 customers and 9 offices worldwide, dual headquartered in Lausanne, Switzerland and Boston, Massachusetts.
Lead the deployment and adoption of digital solutions across multiple segments, aligning with business priorities and measurable value creation.
Own the digital deployment and adoption roadmap, including success metrics tied to user adoption, retention, revenue growth, and profitability.
Drive organization change management efforts, including training, communications, and field enablement, to accelerate time-to-value and sustain adoption.
Sodexo partners with clients to provide memorable experiences for customers and employees, providing food service, catering, facilities management, and other integrated solutions worldwide. They value employees, promote diversity and inclusion, and foster an environment where all employees are valued and respected.
ServiceNow, founded in 2004, provides a cloud-based platform that connects people, systems, and processes. They have over 8,100 customers, including 85% of the Fortune 500®, and aim to make the world work better for everyone.
Manage active Vanguard deployments and customer issue resolution.
Develop and manage reference activity and materials with stakeholders.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They provide an intelligent cloud-based platform that seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Work seamlessly with software engineers, product managers, product designers, and customers, to deliver intelligent systems using AI.
Collaborate directly with customers to co-innovate AI solutions tailored to their needs acting as the first point of contact or escalation.
Drive large scale, cross-functional, high visibility AI software development builds on condensed timelines.
ServiceNow provides innovative AI-enhanced technology on its intelligent cloud-based platform which seamlessly connects people, systems, and processes. It is a global market leader with over 8,100 customers, including 85% of the Fortune 500®, and they empower organizations to find smarter, faster, and better ways to work.
Drive adoption of use cases, helping customers quantify business value.
Form strategic relationships with stakeholders to understand objectives and roadmaps.
Act as the voice of the customer, driving enhancements with product teams.
Seismic provides a sales enablement platform that helps sales and marketing teams deliver engaging experiences and close more deals. They are committed to providing benefits and perks for the whole self and have fair and equitable compensation practices.
Map AI usage internally across R&D, GTM, and G&A and define a focused internal AI adoption strategy.
Act as program owner for internal AI adoption and partner with various teams to define the “approved internal AI stack”.
Design and run internal AI skills programs and lead change management for internal AI.
Narvar is on a mission to simplify the everyday lives of consumers by focusing on driving customer loyalty through seamless post-purchase experiences. They work with over 1300 brands with hubs in San Francisco, Atlanta, London, and Bangalore and have served over 125 million consumers worldwide.
Lead change initiatives using a Prosci-aligned methodology.
Partner with stakeholders to assess change impacts.
Design and deliver training and enablement materials for end users.
Del Oro Consulting is dedicated to supporting the rollout, adoption, and operational readiness of enterprise programs and platforms. They foster close partnerships with business and technical stakeholders.
Own roadmap planning and prioritization for the Core Platform and protocol layer
Translate product direction into executable engineering programs
Improve sprint planning, estimation accuracy, and delivery predictability
They are building the execution backbone behind an open-source AI platform. The team is small, senior, and fast-moving, focused on building the infrastructure that brings AI agents out of demos and into real user workflows.
Lead program management for a dedicated onsite program, including planning, timelines and stakeholder alignment.
Serve as the primary operational lead, ensuring progress against commitments, milestones and service expectations.
Maintain visibility into program progress, risks, and dependencies, and escalate issues as needed.
Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies, providing care for 10 million people and they value creating a supportive, inclusive workplace.
Become a trusted advisor working together with our clients.
Drive multi-workstream programs delivering enterprise data and AI platforms.
Serve as the primary client-facing lead for project planning and risk management.
Aimpoint Digital is a premier analytics consulting firm with a mission to drive business value for clients through expertise in data strategy, data analytics, decision sciences, and data engineering and infrastructure. They are a dynamic team committed to solving clients' most critical business challenges in partnership with innovative cloud and data technology providers.