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Primary Duties:
- Assigns service repair activities to SMA field resources and external Medium Voltage service providers.
- Monitors and adjusts service case priorities based on customer account status.
- Ensures Medium Voltage issues are escalated to manufacturers before planning.
Required Qualifications:
- Associate's degree in business, logistics, or technical field or equivalent experience.
- Experience with customer service ticketing systems.
- Proficiency in English and Microsoft Office Suite.
What We Offer:
- Compensation: $30.00 to $31.20 per hour.
- Comprehensive benefits including health, dental, vision, and 401(k) match.
- Remote work model and opportunities for professional development.
SMA America
SMA America develops innovative solar technology that simplifies and enhances photovoltaic systems. With a headquarters in Rocklin, CA, they offer a hybrid work model, competitive benefits, and a team-driven environment.