Answer incoming calls and schedule appointments using HouseCall Pro or similar software.
Handle overflow and after-hours customer inquiries professionally.
Maintain accurate customer records in CRM and support lead tracking.
Offshore Launch is a staffing agency that helps small business owners scale with top global remote talent. They are a people-centered agency focused on growth, development, and teamwork.
Coordinate roadside assistance for AAA Members by dispatching service providers and monitoring requests from start to finish.
Communicate with members, service providers, and fleet teams to ensure timely and accurate service delivery.
Resolve service issues, prioritize requests based on safety and operational factors, and meet dispatch performance goals.
AAA Club Alliance provides roadside assistance and other services to its members. They serve nearly 7.4 million members across 13 states and Washington D.C., and foster a culture of inclusivity and support.
Provide positive and welcoming responses to client communications via phone and email.
Coordinate service tickets, dispatch onsite resources, and monitor workflow to ensure timely completion.
Triage tickets, audit completed work, and follow up on client updates using ConnectWise.
Intelligent Technical Solutions is a managed service provider offering IT support and services to clients. The company values cultural fit and provides a remote work environment with comprehensive benefits.
Build and manage daily technician schedules and routing using field service management platforms.
Review incoming service requests and assign technicians based on urgency, skill set, and availability.
Resolve same-day scheduling conflicts and maintain accurate job information within operational systems.
They provide home services including plumbing, HVAC, and electrical to customers. They are a growing company with a focus on operational efficiency and customer satisfaction.
Serve as first point of contact for members, resolving questions and coordinating transportation services.
Document interactions, schedule reservations, and refer unresolved grievances to appropriate departments.
Support a 24/7/365 contact center environment, including nights, weekends, and holidays.
Modivcare leads the transformation to better connect people with care, facilitating non-emergency medical transportation and personal and home care to improve access and outcomes. They serve the most underserved and value team members with a comprehensive benefits package.
Maintain awareness of product updates and processes to provide exceptional customer service.
Interact with prospects and customers via calls, email, and chat to create and maintain relationships.
Document issues and escalate concerns using a ticket system while assisting with Tier 1 troubleshooting.
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with aphasia and other speech impairments. They are a leader in AAC technology and a fast-paced, goal-oriented employer focused on improving communication outcomes.
Provides remote first-tier helpdesk support via phone, chat, and self-service.
Troubleshoots technical issues and guides customers to resolution.
Documents interactions in CRM and follows up to ensure satisfaction.
Mercury Insurance helps people reduce risk and overcome unexpected events through insurance products. With over 60 years of experience, the company fosters a culture of inclusion, growth, and teamwork, and was recently recognized as one of America's Best Midsize Employers for 2026.
Respond to user calls, emails, and trouble tickets to provide general IT support, including troubleshooting and incident management.
Create, update, and close out help desk tickets accurately using ServiceNow, collaborating with Tier II staff for escalations.
Monitor recurring issues, conduct quality assurance reviews, and participate in ongoing training and process improvement initiatives.
TekSynap is a fast-growing high-tech company providing comprehensive information management solutions to federal government customers. The company offers a competitive benefits package and prioritizes a drug-free workplace.
Handle customer billing inquiries, service orders, and trouble calls with integrity and empathy.
Promote sales of products and services while building genuine customer connections.
Participate in on-call rotation and mandatory overtime during storms or emergencies.
Duke Energy is an electric power and gas utility company serving millions of customers across the United States. The company fosters a friendly work environment with opportunities for growth and development, and employs a large, diverse workforce.
Provide exceptional customer service to Houzz professionals via inbound phone and case rotation.
Assist with SaaS questions, subscription issues, and marketing advice to drive adoption and retention.
Maintain KPIs for case resolution, phone SLA, and CSAT while escalating issues appropriately.
Houzz is the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals. It is a community-centric, innovative tech company that values diversity and inclusion.
Coordinates field service operations from work order creation through billing readiness.
Dispatches technicians and manages work orders in Microsoft Dynamics 365 Field Service.
Supports both warranty service and hyperscale construction startup projects.
Texas AirSystems has been shaping the HVAC landscape in Texas for over four decades. With 500+ team members and seven offices statewide, the company partners with over 60 leading manufacturers to deliver custom, high-performance solutions.
Respond timely to customer inquiries via phone, email, and chat, researching issues and providing workable solutions.
Assist with scheduling, insurance questions, medication requests, and general information, building customer trust.
Thrive in a remote environment by maintaining a consistent workspace, ensuring security, and using available resources effectively.
Carenet Health pioneers advancements in healthcare consumer journeys, interacting with 1 in 3 Americans daily. For over 30 years, they have combined human touch with data-driven technology, fostering a collaborative and innovative culture that empowers growth through trust and accountability.
Own day-to-day office operations including call center performance, follow up, scheduling/dispatch, cash collection, compliance, and administrative workflows.
Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping, and monitor job costing and margin.
Manage subcontractor coordination, maintain records in HouseCall Pro or equivalent CRM/FSM platform, and support hiring and onboarding processes.
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.
Manage daily office operations, customer service workflows, scheduling, dispatch coordination, and compliance activities.
Oversee project timelines, job costing, and operational performance metrics to identify risks and improvements.
Coordinate subcontractor activities, maintain records in field service platforms, and support hiring and onboarding processes.
The company is a service-based business that partners with Jobgether for recruitment. It is a growing organization with a focus on operational efficiency and a remote work culture.
Handle inbound calls with professionalism, resolving issues and answering inquiries.
Troubleshoot technical problems and document interactions accurately.
Upsell products and services while maintaining a positive customer experience.
MCI is a tech-enabled business services company delivering Customer Experience, BPO, and cloud solutions across industries like healthcare, retail, and finance. With over 10,000 employees, we foster a culture of growth, learning, and diversity.
Provides customer service solutions and resolves inquiries within service level agreements.
Operates independently using guidelines to match customer needs with products and services.
Uses tools like ServiceNow to track issues and support continuous improvement.
Cayuse Talent Solutions, LLC provides staffing and workforce solutions. They are a temporary staffing firm that emphasizes high-quality customer service and professional growth.
Responds to incoming inquiries via phone, email, and web portal, providing accurate and timely customer service.
Works as part of a team to support service delivery and maintain strong customer relationships.
Adheres to regulations and procedures to ensure privacy and safety of employee and patient information.
Sutter Health is a healthcare organization providing medical services and support to patients and communities. They are a large employer with a focus on collaborative culture and employee empowerment.
Handle inbound and outbound customer service calls for patient scheduling and general inquiries.
Document interactions using web-based technology and escalate issues as needed.
Collaborate with team members across departments to deliver VIP customer service.
ChenMed is a family-owned, physician-led organization transforming healthcare for seniors by providing superior primary care to moderate-to-low-income populations. The company is rapidly expanding and offers great compensation, comprehensive benefits, and career development opportunities.
Respond to helpdesk tickets and resolve hardware/software issues for global employees.
Monitor ticketing systems and communicate outages while following SLAs.
Collaborate with the IT team and support technologies like Google Apps and Office 365.
Yelp is a community-powered platform that connects people with great local businesses through reviews and technology. We're a global, diverse team with offices worldwide, committed to authenticity and collaboration.
Manage customer interactions and resolve service requests with professional communication.
Handle inbound and outbound calls for scheduling, billing, and account support using internal systems.
Collaborate with internal teams to ensure timely resolution of customer issues and maintain accurate records.
Our partner is a company that provides customer care solutions for residential customers. The organization values reliability, teamwork, and service excellence, offering a supportive culture with career growth opportunities.