Creator Success Coordinator

About the Role:

• Serve as the first point of contact for creators, delivering exceptional support and managing inquiries across multiple channels.
• Moderate creator communities and social media, ensuring positive engagement and escalation when needed.
• Support the execution of creator success programs, events, and communications.

Key Responsibilities:

• Manage creator tickets and inquiries with timely follow-up and exceptional customer service.
• Write blog posts, announcements, and educational content to keep creators informed.
• Coordinate Zoom webinars, virtual events, and creator engagement sessions.

What You’ll Bring:

• 2+ years of experience in customer support, community management, or related fields.
• Exceptional writing, editing, and proofreading skills for content creation.
• Strong organizational skills and ability to manage multiple projects.

What We Offer:

• Competitive compensation, 401(k) matching, and medical, dental, vision insurance.
• Paid maternity and paternity leave, plus flexible PTO and summer Fridays.
• A remote-first, productivity-first environment focused on career growth.