Build trust and confidence by providing empathetic, timely, and personalized support across phone and chat.
Evaluate individual situations and exercise sound judgment to determine appropriate service recovery solutions.
Educate members on benefits and digital tools to maximize their Planet Fitness experience.

Serve as a Trusted Operational & Member Services Partner:

Act as a subject matter expert for complex member scenarios, providing guidance to club teams and internal partners.
Collaborate with cross-functional partners including IT, Marketing, Legal, Public Relations, and Operations.
Identify recurring member feedback and operational challenges, recommending improvements.

Protect Member Information & Support Operational Excellence:

Safeguard confidential member information, ensuring compliance with privacy requirements and company policies.
Verify member identities and manage sensitive account activity with integrity.
Travel periodically to Planet Fitness clubs to develop a deep understanding of club operations.

Planet Fitness

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world, with approximately 21.5 million members and 2,909 clubs. Their mission is to provide a high-quality fitness experience in a welcoming, non-intimidating environment, and their team values integrity, transparency, passion, respect, and excellence.

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