Key Account Manager

Position Purpose:

• Build long-term relationships with key accounts that increase profitability of the Contract Operations group.
• Leverage technology and know-how, DBO-O&M project delivery, program management, and service efficiency.

Primary Duties/Responsibilities:

• Provide sales and account management for key accounts to meet profit and revenue targets set by the Group leader.
• Develop a detailed understanding of market, competition, industry trends, core processes, and challenges.
• Manage national programs and sourcing initiatives, and direct renewals of key accounts.

Additional Responsibilities:

• Identify strengths and weaknesses in services, and support business development, operations, and technical teams to address gaps.
• Interface with Development & Marketing on global account activities and strategies, and provide regional account management support.
• Build customer relationships at corporate and site management levels, and improve access to branches and regions.

Qualifications:

• Undergraduate degree; advanced degree is a plus. Eight or more years of progressive Account Management/Sales experience.
• Strong team player with excellent interpersonal and communication skills, time management, and customer service orientation.
• Computer proficient and ability to present and negotiate effectively.