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Key Responsibilities:
- Lead, mentor, and manage daily operations of the customer service team, ensuring strong performance and engagement.
- Train, coach, and develop team members by providing guidance, feedback, and resources.
- Act as an escalation point for complex customer concerns, ensuring effective resolution.
Requirements:
- 5+ years of customer service experience, including 2+ years in a leadership or management role.
- Strong communication, problem-solving, and conflict resolution skills.
- Experience with CRM tools, support workflows, and working in fast-paced environments.
Benefits:
- Fully remote work opportunity with flexible hours.
- Collaborative environment with cross-functional teams across different regions.
- Opportunity to contribute to process improvements and customer experience initiatives.
Jobgether
Jobgether is an AI-powered recruitment platform that uses machine learning to match candidates with job opportunities. The company has a fully remote, distributed team and emphasizes inclusivity and efficiency.