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Global

  • Lead and mentor a customer service team to deliver exceptional experiences and build strong client relationships.
  • Train, coach, and develop team members, acting as an escalation point for complex customer issues.
  • Analyze service metrics, implement process improvements, and collaborate with cross-functional teams to enhance customer satisfaction.

Customer Service Team Leadership CRM Tools Communication Problem Solving

20 jobs similar to Customer Service Manager

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$80,000–$128,000/yr
US

  • Build production-ready React applications for internal tools and workflow applications.
  • Turn modernization and automation efforts into clean, accessible, user-facing interfaces.
  • Collaborate with AI and Cloud engineering teams to integrate front-end code with backend services.

Peraton is a next-generation national security company delivering mission-critical solutions and enterprise IT services to government agencies. It is a large organization with a culture focused on protecting the nation and allies, solving the most daunting challenges.

$125,000–$175,000/yr
US

  • Act as the strategic bridge between internal execution teams and clients, ensuring services are delivered on time, within budget, and aligned with contracts.
  • Lead advanced project and program management, including resource scheduling, customer-facing meetings, and financial forecasting.
  • Manage large-scale deployments involving infrastructure, cloud, collaboration, security, AI enablement, or digital transformation, and drive governance structures.

ePlus is a technology company that believes technology is a people business, delivering solutions that make a real difference. With a passionate and skilled team, they foster a culture of collaboration, innovation, and extraordinary results.

$164,000–$191,000/yr
US

  • Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions.
  • Drive day to day analytics and create scalable data tools.
  • Identify pain points in customer support operations and work with product leadership to improve experiences for our guest, host and agent community.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

US

  • Own end-to-end omnichannel promotions connecting casino and online gaming to drive cross-channel engagement.
  • Set up campaigns in CRM platforms, manage email/push campaigns, and coordinate assets across teams.
  • Analyze campaign performance, execute A/B tests, and develop lifecycle strategies to retain and reactivate players.

Rush Street Interactive is a market leader in online casino and sports betting, operating brands like BetRivers.com and PlaySugarHouse.com. A rapidly growing public company with a people-oriented culture, we value autonomy, creativity, and collaboration.

Global

  • Define and evolve enterprise AI architecture patterns for LLM integration, RAG, agentic workflows, and prompt orchestration.
  • Design and build reusable AI components and shared platform services for observability, logging, and lifecycle management.
  • Architect engineering controls for responsible AI, access management, and governance compliance.

Shield AI is a venture-backed defense-tech company that builds intelligent systems to protect service members and civilians with products like Hivemind autonomy software and V-BAT aircraft. The company has offices worldwide and a culture that emphasizes innovation and mission impact.

$127,750–$146,000/yr
Canada

  • Lead complex enterprise-scale business development and sales initiatives for League's AI-powered consumer experience platform.
  • Own the end-to-end sales process for target platform accounts, from strategy to closing revenue.
  • Partner with cross-functional teams to drive pipeline and meet sales objectives.

League is a leading healthcare experience platform that closes gaps in care for health plans and health systems. With over 70 million people on its platform, League is a fast-growing technology company trusted by major health organizations.

$178,500–$178,500/yr
Global

  • Drive product and business impact through statistical modeling, experiment design, and Bayesian marketing analysis across our search engine and AI products.
  • Build monitoring pipelines and evaluation datasets to detect traffic pattern shifts and improve AI-assisted answers in a privacy-first environment.
  • Collaborate with product teams to design and analyze experiments, deriving insights from sparse, privacy-constrained data.

DuckDuckGo is an online protection company and remote-first team of 300+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, we offer a culture of trust, inclusivity, and empowered project management where each team member takes full ownership of their projects.

$30,000–$42,000/yr
South America

  • Design, build, test, and iterate on prompts and prompt chains for production LLM workflows across client delivery and internal automation.
  • Implement evaluation harnesses, guardrails, and regression tests to ensure measurable and stable output quality.
  • Integrate LLM components with business systems via APIs, retrieval pipelines, and structured outputs.

Caravel is an award-winning NetSuite and Salesforce partner and part of BPM LLP, a Top-40 accounting and advisory firm. With 20+ years of experience and 1,000+ implementations, we are a fully remote team helping businesses across North America with honest technology solutions.

Global

  • Implement and adhere to the client's contracting policies, processes, and standards.
  • Review, draft, and negotiate a broad range of commercial contracts, including service agreements and terms.
  • Collaborate with stakeholders to facilitate efficient contract execution and management.

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations, and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs, enabling clients to become more operationally efficient.

US

  • Own the strategic roadmap for brand media allocation, audience targeting, and measurement framework.
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Rula is a mental health care company dedicated to providing evidence-based and compassionate care. The company is remote-first, values diversity and inclusion, and operates in most US states.

LATAM Africa Eastern Europe

  • Qualify inbound leads and schedule meetings for the Account Executive.
  • Conduct outbound prospecting via email, LinkedIn, and phone.
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Scale Army Careers is a recruiting firm specializing in sales and technical placements. They are currently seeking a Sales Development Representative for a microbiology laboratory client.

$180,050–$270,100/yr
EMEA Unlimited PTO 16w maternity 16w paternity

  • Lead a high-performing team of Senior Account Managers to grow and retain Mid-Market and Enterprise customers across EMEA, owning forecasting, coaching, and deal execution.
  • Drive commercial excellence through pipeline management, performance coaching, and revenue attainment while ensuring strong cross-functional partnerships.
  • Build a culture of accountability and continuous improvement by analyzing business performance, identifying trends, and providing actionable insights to senior leadership.

Remote solves modern organizations' biggest challenge by enabling compliant global employment for businesses of all sizes to recruit, pay, and manage international teams. As a fully remote company with employees on six continents, we foster an innovative and future-focused culture where every role incorporates automation and AI.

Global

  • Source legally usable, public PDF documents in your designated language.
  • Verify that each document meets open-source or public domain licensing requirements.
  • Upload the collected files to our research platform and provide basic metadata.

Terac is building the world's largest pool of vetted human experts for AI. They recruit, screen, and pay study participants across industries, languages, and skill sets.

US

  • Manage a portfolio of customer accounts ensuring satisfaction, retention, and growth through value realization and strategic success plans.
  • Drive adoption of platform features, identify upsell opportunities, and serve as a trusted advisor to executive stakeholders.
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Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, fostering a culture of innovation and security.

$156,500–$189,000/yr
US 4w PTO

  • Design and build multi-agent AI systems for NASA's Text-to-Spaceship initiative, converting natural language mission requirements into validated spacecraft component designs.
  • Implement physics-informed AI constraints, automated CAE/FEA workflows, and domain validation to ensure AI-generated designs are structurally sound and manufacturable.
  • Architect and deploy scalable cloud infrastructure on AWS, integrate engineering tools via APIs, and build evaluation frameworks for autonomous agentic workflows.

Element 84 is a woman-owned small business that builds geospatial data processing pipelines and software for public, private, and non-profit sectors. With a remote-friendly culture and offices in Alexandria, VA and Philadelphia, PA, they emphasize work-life balance, flexibility, and collaboration.

$95,000–$130,000/yr
US

  • Lead and grow a customer support team of 4-9, fostering a culture where going above and beyond is the norm.
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  • Build scalable processes and playbooks that preserve the personal, relationship-driven service that sets the company apart.

ComputerCare is a woman-owned IT services company that combines certified technical expertise with genuine human connection to manage device lifecycles and perform authorized repairs for clients worldwide. With a team-oriented culture built on accountability, quality, and lasting relationships, they value technical excellence and the people behind it.

US

  • Partner with executives and senior leadership to ensure our compensation program attracts the right talent and drives business outcomes.
  • Oversee the annual compensation planning process, including merit cycles, promotions, and executive compensation.
  • Design and maintain role classification and benchmarking to remain competitive and aligned with market trends.

Podium brings AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses, Podium has crossed $100M in AI Agent ARR and is building the most impactful AI employee ecosystem.

Global

  • Support optimization of logistics features, focusing on delivery areas and supply/demand imbalances, by providing data-driven insights and coordinating rollouts.
  • Work with local and regional stakeholders to define product settings, monitor KPIs, and enable data-driven decision-making using statistics and probability.
  • Develop and maintain scalable self-service visualization tools and dashboards, and build optimization processes for feature tuning across geographies.

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, operating in around 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

India

  • Monitor performance metrics and coordinate with stakeholders to ensure operational efficiency.
  • Analyze operational data and recommend improvements to enhance seller experience.
  • Support the rollout of new processes and maintain quality standards across operational channels.

This company is a partner organization providing operational support services for large-scale operations. It focuses on coordination, process improvement, and data-driven decision-making in a fast-paced environment.

US

  • Perform SOX 404 compliance activities including planning, walkthroughs, risk assessments, and control testing.
  • Conduct walkthroughs with business process owners to evaluate the design and effectiveness of key controls.
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Del Playa Group is a U.S.-based professional services firm specializing in accounting, finance, and audit solutions. Headquartered in Orange County, California, the company helps clients expand capacity, strengthen controls, and elevate performance.