Customer Success Manager

About Blinq:

• Blinq is the AI contacts app for people who meet people, unlocking relationship potential.
• We're used by 4 million professionals and at 93% of the Fortune 500, with $45m+ raised.

Role & Impact:

• You'll own a portfolio of business customers across the full lifecycle, from onboarding to renewal and expansion.
• You'll combine customer success with commercial ownership, driving adoption and growth.
• You'll partner with Sales, Support, Product, and Engineering to turn insights into improvements.

What You'll Do:

• Lead onboarding and rollout planning, helping customers introduce Blinq across their teams.
• Run product training, webinars, and build relationships with champions and decision-makers.
• Own renewals, pricing discussions, and account growth while maintaining clear account plans.

What You'll Bring:

• Experience in Customer Success or Account Management within B2B SaaS.
• Strong commercial judgment and data-driven prioritization.
• Ownership, curiosity, and comfort working independently in a remote environment.