Account Manager Switzerland Sales – Account Executive

Accountabilities:

• Own and proactively manage a portfolio of strategic customer accounts, building trusted, long-term business relationships.
• Define customer success outcomes collaboratively and develop strategies to help customers achieve their operational and commercial objectives.
• Drive customer retention and net dollar retention by identifying expansion opportunities and implementing proactive churn-reduction strategies.

Requirements:

• Proven experience in account management, customer success, or a comparable customer-facing role with 5+ years in hospitality or hospitality technology.
• Exceptional communication and relationship-building skills, with the ability to establish trust and maintain strong business partnerships.
• Strong analytical capabilities and confidence using customer data to identify trends, risks, and opportunities.

Benefits:

• Remote-first and remote-always working environment with flexible arrangements.
• Monthly Wellness Fridays providing an extra-long weekend each month.
• Fully paid parental leave and home office stipend based on country of residence.