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Your Responsibilities:
- Manage communication with internal and external customers via email, phone, and other channels.
- Oversee the unique needs and requirements of specialized accounts and queues.
- Process data entry and order management tasks for orders and returns.
Your Qualifications:
- 2+ years customer service experience and advanced proficiency in Microsoft Office and order management systems.
- Excellent verbal and written communication skills with proven ability to serve customers.
- Ability to analyze data, manage priorities, and work both independently and in a team.
Compensation and Benefits:
- Base pay ranges from $20.41 to $32.59 per hour depending on geographic market.
- Robust benefits including medical, dental, vision, 401(k), HSA, and paid time off.
- Additional perks include product discounts, fitness discounts, and volunteer benefits.
Brooks
Brooks creates gear and experiences that help people feel more alive through movement. The company culture fosters excitement, collaboration, creativity, and innovation, with a diverse and inclusive team.