Deliver remarkable customer service to industrial customers and retailers via phone and email.
Collaborate with the Industrial Team to coordinate account setup, changes, and transitions.
Develop expertise in products, pricing, and procedures to recommend solutions and resolve inquiries.
Red Wing Shoe Company is a global footwear company with 2300 employees, maintaining a close-knit family atmosphere. They focus on innovation, quality products, and employee engagement, guided by core values like living their values and centering on customers.
Engage customers to gather job requirements and translate them into detailed manufacturing/kitting instructions and shipping/postal instructions.
Confer with customers throughout production to keep them informed of job status, solicit additional information, and coordinate changes.
Coordinate production of components with internal plants or external vendors and resolve customer or manufacturing issues.
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings expertise, execution, and scale to transform customer touchpoints.
Conduct administrative intake and scripted clinical intake of calls, providing quality customer service to providers and staff.
Collect and enter confidential information with high confidentiality, maintaining high-quality documentation standards.
Meet key performance indicators like Average Talk Time and quality, while adhering to HIPAA and regulatory standards.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries. With operations in 13 countries and more than 66,000 employees, WNS combines scale, expertise, and execution to create meaningful, measurable impact.
Provide customer service support for business requests via phone, email, and online portal.
Process orders, returns, replacements, credits, and provide pricing and availability information.
Document service requests in CRM and monitor follow-ups to ensure timely resolution.
Allegion specializes in security around the doorway and beyond with over 14,000 employees globally. The company is committed to building a diverse and inclusive workplace and has been recognized with the Gallup Exceptional Workplace Award.
Manage daily workflow functions for Periscope requests and assessments
Serve as the primary point of contact for health plans and therapists
Maintain strict patient confidentiality in compliance with HIPAA
Founded in 1997, The Periscope Group is a privately held consulting company providing accurate, timely, and objective reports that help medical management teams serve vulnerable populations. Our services now reach all demographics and lines of business across 46 states.
Coordinate service activities for national accounts, managing work orders from request through completion.
Handle quoting, order management, invoicing, and vendor relationships in a fast-paced environment.
Maintain accurate records, communicate with customers and vendors, and ensure high customer satisfaction.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They are a platform that processes applications and shares top fits with employers, operating in a tech-driven recruitment space.
Manage end-to-end order fulfillment, export coordination, and claims resolution processes.
Serve as a critical connection between customers, sales teams, logistics partners, and internal supply chain functions.
Analyze service issues to identify trends, recommend improvements, and reduce future operational disruptions.
The partner company operates in the health and nutrition sector, focusing on customer satisfaction and operational excellence. It offers a supportive work environment with opportunities for professional growth and development.
Handle inbound calls from HP SMB customers to resolve inquiries about orders, payments, shipping, and returns.
Perform outbound follow-ups and collaborate with HP partners to resolve order exceptions and fulfill orders.
Document interactions in case management tools and identify process improvement opportunities.
HP is a leading global technology company that provides hardware, software, and services to customers worldwide. With a large workforce, HP values customer service and innovation, fostering a collaborative and professional culture.
Deliver timely, responsive support for new and existing clients, ensuring a smooth transition from implementation through ongoing service.
Maintain accurate client benefit information across systems, providing reliable documentation for operational teams.
Collaborate effectively with Sales, Operations, Client Care, carriers, and vendors to resolve requests and support client needs.
Health Advocate is a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, helping members navigate healthcare complexities. The company is part of Teleperformance in the US, employs a team of compassionate experts, and has been recognized as a top workplace by Fortune, with numerous customer service awards.
Provide exceptional inbound phone support to Copart Members throughout their membership lifecycle.
Resolve customer inquiries with a focus on first-call resolution and maintain professional communication.
Utilize company resources to gather information and offer solutions, meeting customer needs efficiently.
Copart is a technology leader and premier global online vehicle auction platform, connecting sellers to over 750,000 buyers in 190+ countries. With over 200 facilities worldwide, Copart fosters a diverse and inclusive culture where employees are encouraged to innovate and contribute meaningfully.
Handle inbound calls with professionalism, resolving issues and answering inquiries.
Troubleshoot technical problems and document interactions accurately.
Upsell products and services while maintaining a positive customer experience.
MCI is a tech-enabled business services company delivering Customer Experience, BPO, and cloud solutions across industries like healthcare, retail, and finance. With over 10,000 employees, we foster a culture of growth, learning, and diversity.
Manage primarily mid-tier retail clients and coordinate operational activities for program execution.
Collaborate with cross-functional teams to address partner concerns and develop solutions.
Pull and analyze data to support client meetings and ensure marketing deliverables are completed.
Blackhawk Network provides a single global platform for branded payment solutions, including gift cards and rewards. The company has over 400,000 consumer touchpoints and values diversity and continuous learning.
Handle incoming customer inquiries with professionalism and empathy, managing high-volume calls while adhering to client guidelines.
Utilize AI-powered tools and internal systems to deliver fast, personalized service and resolve issues efficiently.
Stay informed on loyalty program updates and escalate unresolved issues to ensure customer satisfaction and brand loyalty.
Kobie is a loyalty solutions company that helps brands build lasting emotional connections with their consumers. They have been named a Top Workplace in the USA and employ a collaborative, growth-focused team.
Provide professional, courteous, and personalized assistance on every customer call.
Maintain accurate records of interactions and multitask confidently while engaging with customers.
Meet or exceed expectations for call efficiency, schedule adherence, and quality.
Signet Jewelers is the world's largest retailer of diamond jewelry, operating over 2,800 stores globally under brands like Kay Jewelers and Zales. We are a people-first company with a diverse and inclusive culture, certified as a Great Place to Work.
Foster positive customer relationships through day to day interaction
Respond to high priority voice and email requests
Provide status updates on orders
Clear Capital provides valuation products for the real estate industry, aiming to exceed customer expectations. The company emphasizes a culture of integrity, kindness, and attention to detail, with programs to celebrate tenure and career development.
Make high-volume outbound calls to members to verify and gather information from health plan referrals.
Accurately document member interactions and update records in the system before case assignment.
Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
We are a client services team focused on member outreach for health plans. Our team is detail-oriented and process-driven, with a commitment to accuracy and professionalism.
Enter, update, and maintain customer information in company systems
Contact customers via phone or email to respond to inquiries and resolve routine questions
Maintain accurate records of customer interactions and work on assigned projects
CRC Benefits is an industry leading provider of benefits services. The company has a culture based on inclusion, trust, collaboration, and innovation, and has earned a Top Workplaces USA award three years in a row.
Act as a liaison between clients and vendors to manage repair and maintenance needs.
Handle customer calls and emails, schedule services, and resolve inquiries in real-time.
Maintain accurate records in the platform and provide support to team members.
Lessen is a tech-enabled property service provider that uses a platform to manage real estate services at scale. The company works with over 30,000 vendors, serves over 1 million properties, and is a venture-backed, privately held firm with offices in Scottsdale and Chicago.
Process internal and external customer inquiries via phone, email, and other channels, resolving issues and ensuring order accuracy.
Collaborate with sales, freight, and order management teams to de-escalate conflicts and provide timely solutions.
Maintain a proactive, problem-solving mindset in a fast-paced remote environment, multitasking across calls, emails, and meetings.
Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.
Provide timely response to orders by phone and email, reviewing repair proposals for proper service intervals and pricing.
Negotiate pricing and apply warranty applications while creating purchase orders.
Contact clients to recommend repairs and gain approval, and suggest proper service locations.
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies, and organizations with medium-sized fleets. With over 50 offices nationwide and a fleet of 750,000 vehicles, they are committed to investing in their people and doing the right thing.