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Role Overview:
- Manage client accounts and coordinate program requirements to deliver exceptional experiences.
- Work with internal teams to ensure smooth operations, SLA compliance, and 95% CSAT.
Responsibilities:
- Monitor service performance, analyze feedback, and recommend process improvements.
- Resolve client concerns proactively, meeting 80% in 3 days and 95% in 5 days.
Qualifications:
- Bachelor's in Management and 1-3 years client service experience.
- Strong communication, organization, analytics, and bilingual French/English.
Partner Company
A partner company delivers client experience and operational improvement initiatives within a global customer experience environment. The company supports remote work across Canada and emphasizes client satisfaction and process improvement.