Member Success Lead
Remote regions
GlobalBenefits
Unlimited PTO
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About the Role:
- You will own member success at Mento, focusing on onboarding and scaling operations.
- You will work across teams to improve the end-to-end member experience.
What You’ll Own:
- Member onboarding from partner launch to first session, driving key metrics.
- Building scalable systems using AI and automation tools.
- Leading the Member Success team and establishing processes.
Who We’re Looking For:
- You have 5+ years in operations or member success at a fast-growing company.
- You have built systems that scale using technology and AI.
- You are a strong people leader who wants to build something meaningful.
Mento
Mento is on a mission to increase human potential through coaching, blending human expertise with AI. They are a remote-first US company backed by top VCs, partnering with leading firms like Anthropic and OpenAI.