Own the post-sale engine of the business, accountable for client experience across Activation, Measurement, and Audiences.
Establish the operating system, metrics, and AI-driven processes to scale client operations and account management.
Lead and integrate two departments into one client-facing team, driving retention, renewal, and expansion.
InMarket is the leader in 360-degree consumer intelligence and real-time activation for top brands, offering data-driven marketing and attribution platforms. The company serves thousands of brands and emphasizes diversity, equity, and inclusion in its culture.
Manage a portfolio of high-value and at-risk accounts to drive retention and long-term value.
Guide new customers through onboarding and adoption, monitoring health indicators and proactively addressing risks.
Identify opportunities to use AI and automation to streamline workflows and improve customer experiences.
We are a profitable, fully remote SaaS company developing innovative time-and-attendance and payroll solutions for businesses in construction, agriculture, and manufacturing. Our small, transparent team serves over 400 companies and openly shares financial information and strategic direction.
Lead and grow the Source CS team, building a culture of experimentation and shared learning.
Manage strategic Source accounts, driving retention and expansion through renewals, forecasting, and account health.
Turn Source use cases into results by leading discovery workshops, pilots, and agent building.
Webflow is the agentic web marketing platform that helps organizations build, manage, and optimize high-performing web experiences. The company values grit, speed, and craft, fostering a culture of innovation and customer trust.
Own end-to-end onboarding, integration, launch, and ongoing success management for B2B customers.
Manage customer relationships, collaborate with sales, and use AI to automate workflows and improve response times.
Build scalable CS processes, analyze performance data, and drive engagement and customer outcomes.
They provide a B2B loyalty and partner platform, helping businesses maximize value through AI-powered customer success workflows. The company is a growing international startup with an AI-first culture, seeking its first dedicated customer success hire.
Build the operations engine across enrollment, provider growth, and revenue workflows, making outcomes predictable.
Work with the COO, engineering, and compliance to turn people-dependent work into measured, repeatable processes.
Find and fix the week's most important bottleneck, then build and lead the operations team as Mira scales.
Mira Mace pairs Medicare beneficiaries with dedicated healthcare advocates. Founded by veterans of Microsoft, Google, Meta, and Amazon, and backed by Foundation Capital and Define Ventures, it is on a mission to make health assistance accessible to all.
Own new-hire onboarding, system access, and communications for sales teams.
Write and maintain SOPs, coordinate team meetings, and deliver training on new tools.
Use AI daily to automate manual tasks, run reports, and support product and engineering on fast follows.
Rebuilt is a private equity-backed real estate investment firm that buys properties off-market and sells them to investors. Backed by a $65M Series A, the company emphasizes a lean, vertically integrated team and a culture of grit, authenticity, and ownership.
Lead cross-functional initiatives to improve the end-to-end experience of experts across onboarding, support, payments, and project matching.
Coordinate with Engineering, Operations, Product, and Talent Success teams to resolve issues, remove blockers, and keep projects on schedule.
Use AI tools and operational data to identify friction points, automate workflows, and drive continuous improvement in a fast-paced startup environment.
The company operates a digital platform that connects experts with project opportunities. It is a fast-paced startup environment emphasizing cross-functional collaboration and AI-powered operational efficiency.
Partner with team leaders to audit and redesign internal knowledge sources across Notion, Slack, Google Drive, and GitHub.
Build AI automations that keep content current by assigning ownership, flagging outdated info, and triggering reviews.
Own the information flow for onboarding and internal communication, including All Hands and the newsletter.
Apify operates the largest marketplace of tools for AI, offering thousands of web automation Actors for real-time data, lead generation, and app integration. The company emphasizes autonomy, flexible work, and a playful office culture with team events, learning opportunities, and perks like free lunches and unlimited AI access.
Develop and execute customer success strategy to drive retention, adoption, and long-term value.
Lead strategic account planning, executive engagement, and revenue expansion with Sales.
Scale a high-performing organization, champion AI adoption, and use data to optimize success.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. We surpassed $3B in revenue as a public benefit corporation balancing customer, employee, society, and investor interests.
Own the AI-powered growth system that drives users from signup to activation, adoption of Brain², and conversion to paid.
Identify drops in onboarding and activation funnels, then partner with Product to ship fixes to the core experience.
Build AI systems that generate personalized content and learn from outcomes to continuously improve performance.
ClickUp builds an AI-powered workspace unifying tasks, docs, chat, calendar, and enterprise search. As an AI-native company, it expects every team member to leverage AI daily and fosters a culture of building with AI.
Own go-to-market operations for field teams, including segmenting customers and managing legal and pricing operations.
Manage Affirm's AI contract dashboard to help field teams understand legal and pricing eligibility.
Build tools, playbooks, and performance analyses to support product launches and flag risks early.
Affirm is a financial technology company that offers transparent, predictable pay-over-time solutions. It is a public company with a remote-first culture, emphasizing care, transparency, and flexibility.
Own strategic programs end-to-end, from hypothesis refinement through execution and scaling.
Translate ambiguous business problems into structured hypotheses, experiments, and workplans.
Drive cross-functional alignment across Clinical, Product, Marketing, Legal, and Ops.
Thyme Care is a value-based oncology care enabler partnering with health plans, providers, and employers to deliver better outcomes. We combine high-touch human support with technology and AI, and we're a diverse, inclusive team committed to reimagining cancer care.
Own renewal, forecasting, and account health for Webflow’s most strategic Enterprise customers.
Build trusted relationships from exec sponsors to hands-on users and guide customers through every stage of their Webflow journey.
Lead AI discovery workshops and pilots, turning usage patterns into adoption plans and expansion opportunities.
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences. It's a fast-moving, privately held company that values grit, craft, quality, and lasting customer trust.
Guide new members through onboarding, implementation, and software adoption, ensuring they feel confident using the tools.
Deliver engaging training sessions and provide practical solutions to meet organizations' needs.
Build strong member relationships and collaborate across teams to improve the overall member experience.
They provide software designed to support volunteer programs, streamline operations, and strengthen community engagement. Their mission-driven company serves nonprofits and similar organizations, with a fully remote culture.
Shape strategy and own high-value accounts as the second dedicated Customer Success hire.
Work directly with customers daily, using AI to improve retention and workflows.
Help build the CS team, playbooks, and processes in a fully remote startup.
AllWage builds time-and-attendance and payroll software that helps 400+ businesses in construction, agriculture and manufacturing manage, pay and grow their waged teams. It is a fully remote, profitable team of 18 that discusses company finances and strategy openly.
Drive GTM business operations and executive priorities as an extension of the Revenue Chief of Staff, preparing executive-ready updates and tracking decisions.
Own GTM-wide communications and leadership engagement programs, including the weekly GTM Rollup and All Hands.
Lead and continuously improve the global Field Advisory Board program, turning field feedback into actionable recommendations.
Cloudflare runs one of the world's largest networks, powering millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies. The company's culture is built on iteration, leveraging AI to ship faster, and it was named to Entrepreneur Magazine's Top Company Cultures list.
Get inside the founder's calendar, inbox, and tools to make decisions without asking.
Own outcomes from goal to done, reporting progress without being chased.
Fix manual processes with systems, SOPs, and AI workflows (Zapier, Claude, n8n).
Atlas Assistants is an AI-first agency that pairs top executive assistants with founders of fast-growing US companies. With thousands of applicants weekly, it fosters a global community of operators, providing training and mentorship.
Take ownership of customer relationships and drive product adoption for an AI-powered affiliate platform.
Guide customers through onboarding, training, and technical integrations to ensure fast time-to-value.
Monitor customer health, manage renewals, and identify upsell opportunities to grow accounts.
Scaleo is a leading SaaS platform that helps businesses build, manage, and optimize their affiliate marketing programs. Trusted by thousands of users worldwide, the company processes millions of requests daily and was recognized by G2 with its High Performer award in Summer 2024.
Own a portfolio of top enterprise accounts, driving value, adoption, and renewal.
Build executive relationships and lead business reviews that tie Netomi's AI platform to outcomes.
Own renewals, forecast accuracy, and expansion discovery with Account Management.
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.
Lead AI-powered support and automation operations in Member Services.
Oversee AI agent performance, governance, and continuous improvement.
Partner with Product, Engineering, and Operations to scale solutions.
Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.