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Role Overview:
- Second dedicated Customer Success hire at a fully remote SaaS company.
- Work alongside Head of Customer Success to build retention systems.
What You'll Do:
- Manage at-risk and high-value accounts directly.
- Build playbooks, tooling, and AI-driven processes.
- Run retention talks, share customer patterns.
Ideal Candidate:
- 4+ years in CS/AM/implementation for SaaS.
- Uses AI daily, analytical and empathetic.
- Afrikaans preferred.
AllWage
AllWage builds time-and-attendance and payroll software that helps 400+ businesses in construction, agriculture and manufacturing manage, pay and grow their waged teams. It is a fully remote, profitable team of 18 that discusses company finances and strategy openly.