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The Role:
- Define customer segmentation and portfolio strategies to drive retention and long-term value.
- Oversee customer onboarding and health management, leveraging AI and automation.
- Collaborate cross-functionally to represent the voice of the customer and shape product decisions.
What We’re Looking For:
- At least 4 years of Customer Success or Account Management experience in SaaS.
- Strong analytical skills and experience with AI tools for operational efficiency.
- Excellent communication, relationship management, and proactive ownership mindset.
Why Join Us:
- Fully remote, profitable company with transparent culture and strategic autonomy.
- Opportunity to build and lead a Customer Success team as the function grows.
- Direct impact on over 400 companies and collaboration across all areas.
Not Disclosed
We are a profitable, fully remote SaaS company developing innovative time-and-attendance and payroll solutions for businesses in construction, agriculture, and manufacturing. Our small, transparent team serves over 400 companies and openly shares financial information and strategic direction.